Call Center Sales Supervisor limba maghiara- remote

Oraș de lucru
Tipul job-ului
Studii
Departamente
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal


WHAT ARE WE LOOKING FOR?
C1 or native Hungarian language level
More than 1 year experience as Supervisor in Telesales (Inbound/Outbound) or at least 2 years in CC in other positions;
Experience in the B2C field, natural products, honey. funds, cosmetics, nutritional supplements will be considered an advantage;
CRM working experience;
Clear focus on INCREASING SALES – proven experience is an advantage;
Good level of English language;
Result-oriented – the work is tied to targets;
Strong organization, planning and time management skills to achieve results;
Complex Problem Solving – identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Descrierea jobului

MAIN RESPONSIBILITIES:

MANAGING A TEAM OF CALL CENTER AGENTS AND THE SALES PROCESS
Lead, develop and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction;
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Monitors individual key indicators and proposes changes;
Controls the quality of presentation of the operators: soft skills, accuracy and correctness of data processing;
Ensuring the department rules are followed;
Actively offers improvements, optimizations and provides feedback on the processes and performance of tasks,
Initiation of changes related to improving the quality of the work of the Operators, as well as the results of the team;
ENSURE THE COMPANY GOALS ARE REACHED
Development of sales scripts;
Assists operators in the sales process;
Achieving targets;
TRAINING AND DEVELOPING OF THE EMPLOYEES
Coordination and active participation in the introduction of new employees;
Creates and implements strategies for successful employee development;
Preparation and implementation of ongoing training of team members;
Analyse data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client;

Descrierea companiei

PRIME SALES SOLUTIONS SRL is part of EUROPEAN HORIZON BIOTECHNOLOGY LTD - an European trade company based on own manufactured cosmetics products. We’re successfully operating in 15 countries of Europe with B2C model.

We have two headquarters - one in Cyprus and one in Bulgaria.

There are nearly 70 people employed in our company and we’re expecting the number of the people employed will reach 120 people in the nearest future.

What we need now:

Agents for outbound and inbound calls (sales calls for natural products).
Publicat 21 oct. 2021 Reactualizat 18 nov. 2021 Expiră 20 nov. 2021
Nu îți face griji, poate joburile de mai jos îți pot fi de folos