Publicat 22 Oct 2020 | Reactualizat 22 Nov 2020 | Expiră 29 Nov 2020

BPO Trainer with German

2 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

As our new Trainer you will be responsible for on-boarding new team members and facilitate initial and ongoing process training. The overall objective is to ensure our teams are knowledgeable and highly trained for delivering top customer service in an accurate, courteous and constant manner. You will be the know-how master elevating the knowledge level of our staff, helping them be successful in offering customer service up to leading global brands’ expectations.

Descrierea jobului

· Dual model in office and Work From Home
· Competitive salary package
· Career growth opportunities within an international developing team
· Excellent German language skills and fluent in English (ability to deliver training sessions in German language at ease)
· Top Trainee and Client handling skills
· Experience in any product/process/soft skill/up-skilling training
· Experience in working with any GDS (Global Distribution System) is a strong advantage
· Min. 2-3 years of experience in hands-on Training delivery (direct experience in BPO /SSC environments is an advantage)
· Ability to work with and up-skill a diverse, multi-cultural team
· Open to work in rotational shifts if needed
· Ensure successful planning and execution of training needs including face to face or online delivery sessions
· Review content to ensure needed updates are incorporated; adapt content for online classes efficiency
· Measure program training effectiveness and implement improvement actions when needed
· Participate in internal & external training calibrations
· Conduct refresher trainings based on TNI
· Manage knowledge check for new hires & production staff

Descrierea companiei

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.
IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.


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