Candidatul Ideal
- Fluency in German and English (written and spoken) is required.
- 1-3 years of experience in customer support or a related field.
- Strong communication and problem-solving abilities.
- Excellent interpersonal skills with a customer-centric mindset.
- Experience with ticketing systems, CRM tools, or help desk software is a plus.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- A passion for helping users resolve issues and improve their experience.
Descrierea jobului
As a Customer Support Specialist II, you will be the first point of contact for our German-speaking customers, ensuring they receive exceptional support and service. You will address inquiries, resolve issues, and enhance the overall user experience by delivering prompt and efficient assistance. Your role is essential in maintaining high customer satisfaction and fostering strong client relationships.
What You’ll Do
- Provide customer support to German-speaking clients via email, chat, and phone.
- Address inquiries related to products and services, providing clear and helpful information.
- Resolve customer issues efficiently and effectively, ensuring a positive experience.
- Escalate complex issues to the appropriate teams while ensuring timely resolution.
- Maintain accurate records of customer interactions, issues, and resolutions in the support system.
- Assist with translating customer-facing documentation and support materials into German.
- Collaborate with cross-functional teams to enhance product functionality and user experience.
- Stay updated on our products, services, and industry trends to provide accurate support.
What You’ll Get In Return
- Remote working arrangements
- Competitive base salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options applicable per country of residence for all full-time employees
- Access to free posture-based fitness workouts from home
- Paid sabbatical leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Role Details
Type of Support: Email and Callbacks
Contract Type: Full-time
Training Schedule: Monday - Friday, 7:00am - 4:00pm | Weekends off
Work Schedule: Monday - Friday, 7:00am - 4:00pm | Weekends off
Work type and Location: REMOTE
Start Date: June 5, 2025
Descrierea companiei
About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.
As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.
