Publicat 02 Dec 2019 | Reactualizat 01 Ian 2020 | Expiră 02 Ian 2020

Banking Customer Service Specialist with German and English

15 posturi
Customer service, German, English, Banking, Client, Problem solving, Teamwork, Multi-tasking, Detail-oriented, Communication, Financial.

Banking Customer Service Specialist with German and English

What we expect from you: What we offer: What you will be doing: Who we are: • German and English language proficiency • Orientation towards the customer, excellent communication skills (active listening), quick learner • Proactive, positive and a great team player • Nice to have : Background in Costumer Service/Banking • You will be providing information about banking related services as a Banking Customer Advisor • You will be finding solutions for clients of a well-known bank, through Chat (80%), over the phone and by email (20%) • You will be getting involved in the creation of new processes as a part of a new project • Attractive salary package: 5600 Ron net + 320 flexible benefits • We want you to be successful, and to ensure you maximize your earnings you will be fully trained and supported by a company renowned for developing its staff. • A pleasant working environment in the city center Webhelp is a French group specialized in customer experience and business process outsourcing, with 50 000 employees working in 140 operations centers located in 36 countries. Number 1 in Europe and ranked in Top 7 Best Global BPO, the Webhelp Group continues to increase its teams, promoting a policy of customer and employee satisfaction. Webhelp Romania is the Group’s Digital Hub and the leading French employer in Romania. Founded in 2000, Webhelp Romania has been constantly growing, from 200 to more than 2000 team members, while delivering across 4 centers in Bucharest, Ploiesti, Galati, and Iasi. Our customer portfolio counts more than 30 brands, including: Samsung, Sephora, Bouygues Telecom, Orange, Vodafone, NN.

Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Banking Customer Service Specialist with German and English  -  WEBHELP ROMANIA

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