Back Office Travel Agent with English

Oraș de lucru
Tipul job-ului
Studii
Salariu Nespecificat
Limbă străină
Industrii Nespecificat
Permis conducere Nespecificat

Candidatul Ideal

• Proficiency in English;
• Customer Service Orientation;
• Adherence to Company values;
• Proficiency in Microsoft Excel and Salesforce;
• Nice to have experience for a leading hotel chain, travel background;
• General knowledge of major countries, cities and hotel chains;
• Excellent communications and interpersonal skills;
• Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities;
• Varying problem solving approaches;
• Ability to work independently and multi-task with minimum supervision in a dynamic work environment;
• Ability to meet deadlines, providing accurate and thorough results;
• Strong attention to detail and accuracy;
• Good time management and organization skills.

Descrierea jobului

Our client is an exclusive members-only travel club, offering huge discounts and great deals on hand-picked luxury hotels and vacations

The key responsibilities include the following but are not limited to:

• Upload and update the flash sales on the website of our client, based on the contracts closed with various hotels and companies. Uploading of sales will imply a combination of selecting various predefined fields and giving a description of services provided, such as additional perks, etc.
• Upload on the website a brief description of negotiated services. This narrative will be visible to members throughout the flash sale.
• Assist the customer support department in responding to queries from customers.
• Respond the queries coming from hotels and suppliers (rate amends, closeout dates, up to date rooming lists).
• Contacting different teams / CM’s for additional details with regard to contracts with hotels, flash sales, etc.
• Perform price-checking of offers to assess offer competitiveness based on request and prioritizations.

You will enjoy:

• A great office, a friendly atmosphere and a multinational environment.
• Teambuilding and Christmas party.
• Bonuses for your results.
• Wide range of development and training options (including soft skills and language courses).
• Career path perspective and personal development plan.
• Great work-life balance culture.
• Free coffee and fruits to keep you energized but also medical coverage.
• Bookster and Benefits Online for you to enjoy your hobbies.

Descrierea companiei

About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).

Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!

Publicat 22 nov. 2021 Reactualizat 20 dec. 2021 Expiră 22 dec. 2021
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