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- Available to work day and afternoon shift
- Customer focus and fluent English speaking and comprehension skills.
- Must be able to communicate to customers in
a professional manner and convey issues preventing order process effectively
- Basic typing skills and keyboard control
functions to enhance data entry productivity
- Provides a variety of customer services through chat and email
- Resolves customer questions, complaints and requests.
- Will have to outbound call customers in certain scenarios to resolve pending order issues
- Attention to detail
- Emphasis on quality and strive towards zero defects within target productivity goals
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.
• Private medical insurance
• Undetermined contract
• You will be part of a very dynamic industry
• You will excel in your communication and negotiation skills
CGS Romania is one of the largest contact centers on the Romanian market and is listed in the first 15 best companies of this type in the world.
As an employee of CGS Romania you will have a flexible schedule with the possibility to work full time or part time according to your availability.
You will be attending training sessions in order to enrich your knowledge to be able to perform the job.
We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)
In CGS Romania we appreciate performance, involvement, leadership skills, proactivity but most of all our employees. They represent the best asset of this company.
Join our enthusiastic and dynamic team for your professional development!