Publicat 14 Feb 2019 | Reactualizat 14 Mar 2019 | Expiră 17 Mar 2019

Back Office Support Agent - ENGLISH

30 posturi
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Arvato Services is now Majorel!

We’re at the beginning of a new chapter in our story as Bertelsmann and Saham’s customer experience businesses come together to create a new force in the industry – Majorel.

Majorel brings together Bertelsmann and Saham group’s worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing.

REQUIREMENTS:

Language: English language at advanced/ medium level
Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
IT skills: Knowledge of IT programs as well as fast fingers for typing
Veteran: Previous experiences in customer support is a big plus

Descrierea jobului

RESPONSIBILITIES:

Statistician: The ability to gather data and add data from both the customer and the company
Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
Price Reviews: Once a ride is completed a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low). We review these requests. We confirm either they are correct, email the driver for additional info, or in some cases call the driver.
Outbound: Calling drivers that applied to drive for the service, but did not initially get through. Asking follow-up data, setting up new requests

OUR OFFER:

Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services @ the office
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania
Lunch vouchers

Descrierea companiei

Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions.

The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas.

Expirat
Back Office Support Agent - ENGLISH  -  Majorel

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