Back Office Customer Service Gatekeeper (with Italian) 

Who We’re Looking For

• We’re seeking someone who loves to deliver excellent customer service, build relationships and feels comfortable to suggest and advise internal colleagues on correct sales/pricing policies and is eager to learn.
• We are looking for someone who loves to understand the bigger picture, as master data is the basis for all other processes which are impacting our service to the customers.
• You’ll need to be comfortable collaborating with other internal teams to find and suggest alternative solutions to how customer contracts can be managed in our ERP system.
• And you should be open minded for suggestions, support to improve our processes and managing the changes.

It’s likely you’ll possess some of the following characteristics:

• Fluent in Italian (written and oral - C1 level) and very good knowledge of English
• Intermediate/Advanced skills with Excel (i.e. knowledge of Pivot Tables and VLOOKUPS)
• Basic experience in SAP
• Passion for providing excellent customer service
• Ability to coordinate multiple activities
• Proven experience in an office environment is a plus
• Numerate with high attention to detail, methodical, ability to copy with large amounts of data
• Excellent administration/organization skills and prioritization of workload
• Excellent communication skills - verbal and written
• High levels of drive/motivation and initiative
• Experience of consistently meeting deadlines whilst working within a highly pressurized environment

Diversey are looking for a Back Office Customer Service Gatekeeper (with Italian) to join the team in Bucharest!

Why should I apply for this position..?

• You can have an impact on company performance, by protecting our sales as you ensure customer contracts are executed in line with our company policies.
• You can become a subject matter expert in a variety of areas, driven by your preferences and supported by our management team
• You can practise your (already excellent) Italian
• This is a great opportunity to build strong relationships with internal teams and become a well-connected and knowledgeable team member

Role Description
You’ll be part of our back-office team and will be a key point of contact for a variety of different internal stakeholders, ensuring company policies on pricing, rebates and sales are all followed correctly. You’ll be comfortable in guiding internal colleagues (typically our Sales teams) through the completion of sales contracts, ensuring they follow our processes - but more importantly, helping them to achieve success by understanding their options within our pricing and rebate structures.
You’ll be working in SAP, so it would ideal for you to have some basic knowledge of this tool. Furthermore, it is crucial that you have a good foundation in Excel (especially of pivot tables and vlookups).

What You’ll Be Doing

• Managing the daily data request for customer and pricing master data
• Delivering excellent customer service internally and building strong relationships with various teams/departments
• Offering solutions to our Sales teams to ensure they can complete customer contracts in-line with our company policies
• Represent the back-office team in becoming the first point of contact for our Sales teams
• Identify and escalate process improvements within cluster
• Attend Sales meeting across cluster & present country specific information
• Train Sales / FO on process improvements – changes that may affect them and on updates on policies
• Control day to day business (workload balance, ensuring work is done in timely manner)