AVS QA Senior Catalog Associate - Italian

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Candidatul Ideal

BASIC QUALIFICATIONS

1. Bachelor’s degree in any discipline is preferred, Baccalaureate diploma is mandatory.
2. Written and oral communication skills in English
3. Proficient in Italian
4. Good working knowledge of MS Office; MS Excel proficiency is an advantage
5. Very good knowledge of internet navigation and research – finding information about large amounts of data in a timely manner
6. Strong interpersonal & communication skills
7. High attention to detail
8. Commitment to meet deadlines
9. Ability to Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution
10. Critical and analytical thinking in order to challenge processes and status quo
11. Ability to work with large amounts of data
12. Proactive attitude, detail-oriented, and a team player

PREFERRED QUALIFICATIONS

- Bachelor’s degree in any discipline is preferred;
- 1 – 2 years of experience in data-driven business operations processes – BPOs, Operations processes; Database management, Data analytics is preferred;
- VBA/SQL knowledge;
- Quality audit experience;
- Experience in 7 QC Tools;
- Experience in creating excel macros.

Descrierea jobului

DESCRIPTION

Amazon operates in a global e-Commerce environment a diverse set of businesses.

The Amazon Vendor Services (AVS) Program as part of Retail Business Services is a set of services paid by Amazon Vendors that aim at building a long-term partnership with Amazon, by making it the retailer of choice. AVS pursues three main goals:
1. Accelerate the growth of the vendors on Amazon
2. Drive higher satisfaction of the vendors with Amazon and as a result foster greater engagement and investment
3. Build a long-term partnership between Amazon and the vendors through a sustainable and efficient e-commerce business
As part of Amazon Vendor Services team within Retail Business

Amazon Vendor Services (AVS) team is looking for a dynamic and talented Senior Associate for Quality Assurance. If you are talented, detail-oriented, and enthusiastic, passionate about quality and delivering the best customer service, then we want to hear from you!

During the first 6 weeks within your role you will get enrolled in an Italian language training fully paid by Amazon.

Responsibilities:

· Conduct regular audits of activities related to the functional area;
· Contribute to root cause analysis in escalation management;
· Create and update SOP/flow of processes;
· Identify process improvement opportunities (enhancements and pain points) at process/ function level;
· Demonstrate the ability to handle small-scale process-improvement projects;
· Leverage / demonstrate expertise in handling end-to-end processes and related tools; use them to identify operational issues;
· Train & mentor new hires on process tasks and provide feedback to the training team to customize training modules, if applicable;
· Responsible for achieving the predetermined targets for the new tasks on boarded;
· Perform audits and quality checks of tasks completed by junior associates and reports quality metrics;
· Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix;
· Communicate the problem statement with data on operational processes for internal and external stakeholders;
· Create standard defined reports, i.e., weekly reports;
· Identify issues and proactively reports operational challenges;
· Managing CAPA for the quality issues.

Descrierea companiei

La Amazon ne lasam condusi de entuziasmul tehnologiilor de constructie, inventam produse, oferim servicii care schimba vieti si ne ghidam mai mult pe obsesia clientului decat pe concentrarea competitorilor, pe pasiune pentru inventie, pe angajamentul pentru excelenta profesionala si gandim pe termen lung. Ne centram misiunea pe client, de aceea actiunile, obictivele, proiectele, programele si inventiile incep si se termina in mintea clientului.

La Amazon imbratisam permanent noi moduri de a face lucrurile, luam decizii rapid si inteligent, nu ne temem de esec si ramanem agili, inventam, cercetam si dezvoltam noi tehnologii in numele si pentru incantarea clientilor nostri: cumparatori, vanzatori, creatori de continut si dezvoltatori din lumea intreaga.

AMAZON DEVELOPMENT CENTER a fost deschis in Romania in 2005, la Iasi si a reprezentat prima instalatie de cercetare si dezvoltare a Amazon in Europa de Est. Angajand experti calificati care inventeaza noi tehnologii in domeniile Cloud Computing, Securitatea informatiilor, Invatarea masina si analiza datelor, centrul Amazon joaca un rol extrem de important in industria tehnologiei in plina expansiune a orasului. De asemenea, angajand asociati, specialisti si manageri de programe in cadrul serviciilor de afaceri cu amanuntul, operatiuni de conformitate, servicii de imagistica digitala si servicii creative Amazon, centrul este cunoscut si pentru echipele de afaceri ce gestioneaza programe pentru retail si compliance. In 2017, a stabilit a doua prezenta corporativa in capitala, centrul de dezvoltare Amazon de la Bucuresti gazduind solutii de vorbire si limba pentru Alexa, testarea produselor Alexa, precum si echipele Amazon Web Services (AWS) ce lucreaza la tehnologii cheie pentru serviciul Elastic Cloud Computing (EC2).

Amazon are o oportunitate pentru fiecare. Credem in lucrurile imposibile, le facem cu indrazneala, nu asteptam sa fie prezentata urmatoarea idee, construim noi sisteme, realizam lucruri incredibile si proiectam lumea in care vrem sa traim. Din sutele de mii de angajati Amazon, cercetatori si ingineri de cercetare ce modeleaza viitorul Alexa, asociati ce trimit comenzi clientilor de la depozitele noastre pana la usa, manageri de produse ce stabilesc cerinte de caracteristica, strategie si mesaje de marketing pentru noi experiente ale clientilor, cu totii isi petrec zilele concentrate pe client si pe viitor.

Publicat 24 nov. 2021 Reactualizat 24 dec. 2021 Expiră 24 dec. 2021
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