Publicat 07 Sep 2021 | Reactualizat 14 Sep 2021 | Expiră 07 Oct 2021

Associate Implementation Analyst – Triage

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Candidatul ideal

BUCK - A 104 - year - old firm that is JUST GETTING STARTED.

At Buck, we’re focused on helping our clients create a culture of wellbeing, centered around the evolution of each person’s health, wealth, and career.

Leveraging strong client relationships with key decision makers, our teams deliver exceptional results that confidently push the envelope with unexpected solutions to help our clients accomplish their objectives faster and keep them ahead of the curve.

Not surprisingly, we embrace inventive thinkers, who make original contributions to the team. We put people first — our people and our clients’ people, and our inclusive and welcoming culture celebrates diversity and individuality.

Explore your next career move with Buck today!

Knowledge, Experience and Skills

  • Previous experience with a ticket logging system
  • Able to provide support through either video calls, emails or live chat applications
  • Fluent in written and verbal English language.
  • MS Office (Word/Excel/Access) to advanced level.
  • Problem solving skills.
  • Attention to detail is essential, along with excellent interpersonal skills.
  • Experience of working with relational databases is desirable.
  • UK Pensions knowledge desirable.
  • Experience of working for an English speaking company desirable.

Descrierea jobului

Responsible for supporting the various systems used throughout the pension administration business.

Key responsibilities include:

  • Monitoring of ticket logging system and support mailboxes.
  • Able to identify, organize and resolve tickets according to priority and within a pre-set deadline
  • Support of Pensions Administration software
  • Support of financial software packages
  • Support of work management system
  • Undertake and take responsibility for the completion of assigned work in a timely and accurate manner.
  • Creating and maintaining Triage process documentation.
  • Creation and maintenance of mail merge documentation and reporting on Pensions Administration software
  • User Maintenance on all pensions and financial systems.
  • To peer review and ensure own work is peer reviewed as appropriate.
  • Carry out such other duties as may be agreed from time to time.

Descrierea companiei

Buck is an integrated HR and benefits consulting, administration, and technology services provider.

At Buck, our people make the difference. Founded over 100 years ago, we help deliver on the promise of tomorrow...today. Our health, wealth, technology and consulting services allow us to deliver on the MANY needs of our clients by drawing on our strength, DIVERSITY, and experiences in creating outcomes. This means we meet our clients where they are in the creation of their future while being respectfully bold in providing practical solutions to new realities. We honor our commitments and leave things better than when we started. We are a team of difference makers in global locations that have each other's backs working together as a team. What's your next move?

Associate Implementation Analyst – Triage  -  Buck Consultants Limited

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