Publicat 10 Apr 2019 | Expiră 11 Mai 2019

Application Support Specialist with German

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The applications supported by the team are used in most countries where Siemens has business, in various domains: HR, Business & Sales, Quality Management, IT & Support.

Your qualifications

  • Completed studies in business administration, computer science or comparable training / qualification
  • At least 2 years of professional experience
  • Strong work ethics, teamwork, customer focus and initiative
  • Excellent German and English written and verbal skills, from both business and technical perspectives
  • Demonstrated ability to learn customer support processes and techniques
  • Strong analytical skills and ability to solve problems
  • Ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups - is a plus
  • Prior experience supporting customers in use of application software and hardware problems - is a plus

Your new role
  • 1st Level Support for various applications
  • Address and resolve basic incidents and requests
  • Single Point of Contact (SPOC)
  • Logging all incoming enquiries into the respective ticketing system
  • Discharging/assisting 2nd Level team
  • SLA Reporting within regularly occurring Service Reviews
  • Completion of recurrent tasks: daily creation of user accounts in SAP and other systems
  • Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete

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Company description

Expirat
Application Support Specialist with German  -  TDC