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Publicat 13 Nov 2019 | Expiră 13 Dec 2019

Application Support Specialist with German - 97299

1 post

Candidatul ideal

Your qualifications
* Completed studies in business administration, computer science, business informatics or comparable training/qualification
* At least 2 years of professional experience
* Strong work ethics, teamwork, customer focus and initiative
* Excellent Romanian, German and English written and verbal skills, from both business and technical perspectives
* Demonstrated ability to learn customer support processes and techniques
* Strong analytical skills and ability to solve problems
* Ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology
* Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups - is a plus
* Prior experience supporting customers in use of application software and hardware problems - is a plus

Descrierea jobului

The applications supported by the team are used in most countries where Siemens has a business, in various domains: HR, Business & Sales, Quality Management, IT & Support.

Your new role
* 1st Level Support for various applications
* Address and resolve basic incidents and requests
* Single Point of Contact (SPOC)
* Logging all incoming inquiries into the respective ticketing system
* Discharging/assisting 2nd Level team
* SLA Reporting within regularly occurring Service Reviews
* Completion of recurrent tasks: daily creation of user accounts in SAP and other systems
* Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete

To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=cd568298d773631d3f145127bab5adaa

Descrierea companiei

With 114 years of presence in Romania, Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization.

Software and R&D play a crucial role at Siemens. The Corporate Technology division in Brasov and Cluj-Napoca is the competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies.

For more information about Siemens please visit http://www.siemens.ro

Application Support Specialist with German - 97299  -  Siemens

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