Application Support Engineer with German

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Candidatul Ideal

Qualifications
  • 2 + years experience using ticketing systems and a good comprehension of Application Support
  • Very good troubleshooting skills
  • German (B2/C1) & English language, written and spoken
  • Basic SQL knowledge
  • Strong communication skills
  • Ability to collaborate in global teams within different cultures
  • Good client approach
  • Willingness to learn

Descrierea jobului

Your role

We're looking for an Application Support Specialist who can help us analyze and solve potential incidents/tickets that might occur in the daily business process.

This includes performing activities related to Incident & Troubleshooting Management, Dispatching process, Monitoring and Application Support Services as required by the customer, including:
  • Maintaining application accounts
  • IAM - Maintaining rights & roles
  • Monitoring availability
  • Supporting R2D request management
  • Managing documents (operational architecture, application architecture, IT documentation)
  • Managing IT deployments
  • Managing IT incidents / problems
  • Intensive communication with business, developers (internal/external), operations

Your team

We are a team of 30+ Application Support Engineers. At the moment, we are growing, looking forward to take more responsibilities, hence the new opening.

Our team is vibrant, proactive, and always there to offer assistance you when in need. Most of the team members are mid to seniors, experience wise, and always ready to help.

About the project

You will have the opportunity to join our pilot project in the Application Support Services area for one of the largest banks in Germany.

Real impact one step at a time

The tasks you perform, alongside the output you deliver are key components in the client's ecosystem. You will receive our support in your professional development, also depending on your willingness to go the extra mile.

Professional opportunities

Accumulating 1.5 to 2 years of experience in this role will provide you with the opportunity to further develop inside Accesa on the technical areas of your choosing.

Community insights

You'll be part of a big and thriving Competence Area where you can contribute and benefit from all the trainings, certifications and social events organized by our colleagues.

Descrierea companiei

Part of the Ratiodata Group, Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and Munich. Over the past 17 years, the company has been establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology and want to have a measurable impact through their work.

A trusted partner for major brands in Retail, Consumer Goods, Manufacturing, and Automotive, Accesa helps businesses embrace flexibility, adaptability, and evolution within their digital journey, through a large spectrum of tailored IT services, leveraging mainstream, niche, as well as legacy technologies.

Its sister-company RaRo delivers complex digital evolution solutions for highly regulated industries like Insurance and Banking and, together, the two companies cover the complete digital evolution journey of their customers, from hardware to software and managed services solutions.

With more than 800 IT professionals in its 12 Competence Areas and 5 Technical Offices, the two sister companies join forces to build a distinctive people-first culture that enables their people to thrive, their clients’ business to evolve and end-users to succeed.

At Accesa & RaRo you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer
Emotional: individual therapy sessions with a certified psychotherapist, webinars on self-development topics
Social: virtual activities, sports challenges, special occasions get-togethers
Work-life fusion: yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestones

Publicat 2 iun. 2022 Reactualizat 30 iun. 2022 Expiră 2 iul. 2022
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