Publicat 04 Iun 2020 | Reactualizat 02 Iul 2020 | Expiră 05 Iul 2020

Application Support Analyst - L3

1 post
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Candidatul ideal

As an Application Support Analyst you will provide thе 3rd level of support for internal and external users for thе Darwin Application.
You will assume ownership of support cases and will follow through until thе case is either resolved or escalated as a software defect. You will be expected to use a variety of software tools and thе knowledge base as well as liaising with product managers / software engineers in order to reach a resolution or workaround to an issue.
You will also be required to give support for some other web based applications, such as Jira and Confluence.

Descrierea jobului

The role and your mission:

  • Providе 3rd linе support to intеrnаl and external customers for sеrvicе requests/incidents raisеd viа thе sеrvicе desk platform, in respect of the Dаrwin application
  • Monitor аpplicаtion pеrformance using specific monitoring tools and work together with Infrastructure and Cloud Engineering teams to diagnose and resolve performance issues
  • Create and maintain knowledge base articles to document defects, common issues, and processes, thus supporting internal and external clients to self-service
  • Database interrogation using SQL Server and MongoDB queries to analyze the impact of defects and provide information to the business upon request
  • Investigate, diagnose and report software defects in a clear, concise manner to Software Engineering Team for resolution and test the implemented fixes
  • Identify and implement workarounds until the underlying issues/defects are resolved
  • Support and oversee releases of new Darwin iterations as per release calendar
What skills and values will you bring:
  • Strong problem-solving skills
  • Excellent communication skills at all levels
  • A commitment to quality and a thorough approach to the work
  • A technical aptitude and self-motivation to quickly learn and understand new technologies
  • Experience with MS SQL Server, MongoDB, and supporting ASP.Net Applications an advantage, but not essential. We can teach you this!
What we offer:
  • A yearly budget and the opportunity to build your own flexible benefits package
  • Work as part of a geographically distributed team, with colleagues in UK and Singapore
  • Fast-paced, agile work environment and the opportunity to work with our impressive clients

Descrierea companiei

Thomsons Online Benefits will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website.


There’s nothing ordinary about Thomsons Online Benefits :)

Our passionate PINK culture, benefits expertise, collaborative partner ecosystem and our innovative technology are as extraordinary as our people. Our people, power the rocket ship that is our Darwin™ product – a cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies.

500+ Thomsons People are devoted to helping HR and reward professionals to deliver impactful, cost effective benefit schemes, whilst enabling their employees to engage with their benefits, throughout their lives. We work with the world’s leading employers to maximize the power of Darwin™ in over 85 countries and around 25 languages

If you wish to apply directly please send us your detailed English resume at:

For more information please visit our careers website:

Application Support Analyst - L3  -  Thomsons Online Benefits

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