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2 +years of relevant experience in customer management
Good communication skills and the ability to liaise with various internal teams
Ability to document action items and drive them to completion
Willingness to drive work to completion irrespective of the odds
Ability to comprehend business problems and presenting the needed solution to the customer
Ownership and drive to bring all issues pertaining to specific clients to a closure
Providing inputs to the team leads for the status update calls with the key stakeholders from the client side
Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day to day basis
Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools
Proactively communicate issue status in a timely way to the clients and the management.
Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs)
Answering inbound calls of clients as per the SLA`s and ensure resolution on call – first fix
Making outbound calls to clients if process demands so
Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process
Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system
Filing ‘Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues
Analysis of issues, collecting of right information
Willingness to learn
Perform special projects as requested by the Manager
Deliver product training courses to customers and internal staff
Develop a strong professional rapport with assigned customer accounts to help build our business
Ensure customer feedback as per the set standards of the company
Practice process improvements as defined
Assist Sales and professional services teams in terms of trainings of products and troubleshooting. Documentation of FAQ`s and maintaining the repository
Developing training material if need be and updating it on a timely basis
Functioning as a core part of the team, aligning individual activities to meet the goals of the team and organization at large
Understand cultural diversity and apply them to build client trust
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Why use a Recruitment Agency?
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where company do not reply to you for days
All our services to job seekers are free of charge. We also offer bonus scheme to candidates
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.
Compania aceasta caută candidați cu un anumit set de abilități. Acest test îl va ajuta pe angajator să aleagă cea mai potrivită persoană pentru job. Testul va fi în engleză sau în limba străină pentru care aplici și e posibil să conțină și un scurt video test.
Îl poți completa acum sau oricând în următoarele 24 de ore. Vei găsi linkul către test și în contul tău. Întrebările se vor schimba de fiecare dată când accesezi linkul.
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