• Native or near native language proficiency in German language
• Excellent spoken and written communication abilities
• Customer orientation and problem-solving abilities
• Passion for the tourism field
• Demonstrated analytical skills and attention to details
• Adaptability and capacity to easily find solutions
• Proactive attitude
• Team spirit
• Good PC operating skills and typing speed
• Availability for working in shifts / weekends.
• Client support by means of phone / e-mail / chat.
• Offering information / solutions / counseling to customers regarding the company’s services
• Promoting the products and services of the company by means of knowledge, attitude, information
• Documenting all operations in the company’s database, according to the work procedures
• Compliance with company regulations with regards to Data Protection and Information Security.
• Attractive salary package
• Working in a young motivated team
• Personal and professional development
• Working environment at international standards
The position is available in Sibiu.
Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages