Agent Customer Support
Candidatul Ideal
- Experienta în Suport Clienti reprezinta un avantaj;
- Cunostinte medii dе utilizare Microsoft Office / Excel;
- Cunostinte dе pariuri sportive si jocuri dе noroc reprezinta un avantaj;
- Bune abilitati interpersonale si dе comunicare;
- Abilitati dе lucru în echipa.
Descrierea jobului
Responsabilitati:
- Receptioneaza intrebarile, recomandarile, reclamtiile si plangerile clientilor existenti sau a potentialilor clienti;
- Preia notificarile primite din sistem si ofera suport clientilor in functie de situatia semnalata;
- Raporteaza furnizorilor externi erorile tehnice care afecteaza buna functionare a site-ului/platformei online;
- Identifica periodic nevoile si asteptarile clientilor prin contactare telefonica, e-mail sau live chat;
- Transmite raportarile necesare aferente activitatii zilnice;
- Rezolva situatiile in conformitate cu procedurile interne.
Descrierea companiei
Fortuna Entertainment Group (FEG) is part of Penta Investments Group, a Central European investment group founded in 1994, specializing in long-term value investing. Today, the Group actively develops companies and projects, primarily in healthcare, financial services, retail, manufacturing, media and real estate.
Fortuna Entertainment Group provides a broad suite of gaming products such as real-time betting, sports wagering, virtual action and lotto games. Fortuna Entertainment Group (FEG) is present in Central and South-East part of Europe in 5 countries, including Romania.
In Romania, FEG is operating under two brands: „Casa Pariurilor“ and “Fortuna” in more than 1550 betting shops spread around the Country, having more than 3,200 employees.
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- 22 iun. 2022
Customer Service Specialist - German
GI GROUP STAFFING COMPANY SRL
Arad, Cluj-Napoca, Oradea și alte 2 orașe
