Agent Customer Service with French

Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Industrii Nespecificat
Permis conducere Nespecificat

Candidatul Ideal

Our ideal candidate will have:
  • Excellent French communication skills, both verbal and written (Language Level).
  • Good English both spoken and written - is a plus
  • Customer Service experience - is a plus
  • Interpersonal skills
  • High level of professionalism (you are one of the faces of the company!)
  • Positive attitude (can be tough to maintain for some people in the face of an irate customer ;) )
  • Calm under pressure
  • Ability to handle stress
  • Friendliness
  • Excellent verbal and communication skills
  • Organized
  • Efficient
  • Good problem solving skills
  • Good computer skills
  • Multi tasking
  • Ability to learn other software systems relatively easily
  • Analytical skills
  • Good writing skills (email etiquette)
  • Team player
  • Empathy
  • Ability to explain the technical or complex simply to customers
  • Confidentiality
  • Data entry proficiency

Descrierea jobului

Main responsibilities:
  • Interact with customers via phone, email, online chat, and whatsapp (front office)
  • Resolve customer problems and complaints
  • Answer any questions a customer has
  • Setup and resolve problems with customer accounts
  • Handle inquiries about transactions made on the website
  • Verify customers
  • Keep records of customer interactions
  • Direct unresolved issues to a different department if needed
  • Communicate and coordinate effectively with internal departments
  • Provide customers with information on any aspects related to the website and their accounts
  • Maintain customer database
  • Follow company process accurately and efficiently

Descrierea companiei

Internet Marketing Online specialises in Customer Support Services including front-end and back-end in the iGaming industry.
We are now recruiting for a Agent Customer Service with French to join our team on a full time and permanent basis.
Publicat 4 mai 2022 Reactualizat 18 mai 2022 Expiră 3 iun. 2022
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