Agent Customer Service with French

Our ideal candidate will have:

• Excellent French communication skills, both verbal and written (Language Level).
• Good English both spoken and written - is a plus
• Customer Service experience - is a plus
• Interpersonal skills
• High level of professionalism (you are one of the faces of the company!)
• Positive attitude (can be tough to maintain for some people in the face of an irate customer ;) )
• Calm under pressure
• Ability to handle stress
• Friendliness
• Excellent verbal and communication skills
• Organized
• Efficient
• Good problem solving skills
• Good computer skills
• Multi tasking
• Ability to learn other software systems relatively easily
• Analytical skills
• Good writing skills (email etiquette)
• Team player
• Empathy
• Ability to explain the technical or complex simply to customers
• Confidentiality
• Data entry proficiency

Main responsibilities:

• Interact with customers via phone, email, online chat, and whatsapp (front office)
• Resolve customer problems and complaints
• Answer any questions a customer has
• Setup and resolve problems with customer accounts
• Handle inquiries about transactions made on the website
• Verify customers
• Keep records of customer interactions
• Direct unresolved issues to a different department if needed
• Communicate and coordinate effectively with internal departments
• Provide customers with information on any aspects related to the website and their accounts
• Maintain customer database
• Follow company process accurately and efficiently

Internet Marketing Online specialises in Customer Support Services including front-end and back-end in the iGaming industry.
We are now recruiting for a Agent Customer Service with French to join our team on a full time and permanent basis.