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Knowledge and Skill Requirements:
An understanding of the client's trade, business and organization - Business administration and human resources
Good interpersonal skills
Good oral and written communication skills
French – minimum B2 level
English – minimum B2 level
German, Italian is a plus
Analytical skills and ability to summarize
Dynamic and responsive
Perform analysis of administrative activities for defining the specifications that meet the customer configuration needs.
Collaborate on a daily basis with the Swiss client via the ticketing tool, with 3rd parties and with Payroll specialist in Tunis.
Coordinate services by procedures and policies; monitoring administrative tasks according to the contract; maintaining the level of services done until now.
In this respect, he/she must carry out the following actions:
Process data from client payroll-files to register for social security or tax the entries, leavers and other mutations with online tools from AVS etc.
Being the contact point for 3rd parties like AVS, Pension Fund, tax authorities and other in languages French/German and English
Register employees for cases like maternity leave, military leave, family allowance, accidents and sickness and unemployment form
Provide feedback to clients regarding open requests
Offer the best level of Service to Customers
Maintain, develop and optimize standard operating procedures
Work on automation regarding processes / services
Join meetings with the client by calls or onsite
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.
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