Candidatul ideal

What will make you sucessful now:

• Education: University studies;
• Experience: 1 year in customer service environment (preferred);
• Language skills: Fluency in English is a must (verbal and written);
• Effective communication and interpersonal skills;
• Must have positive attitude and focus on customer-service;
• Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure;
• Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint;
• Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus;
• Ability to set priorities/initiatives to complete daily work, to handle large volume of email communications and phone calls;
• Good analytical and problem-solving skills and keen attention to detail.

Descrierea jobului

What you will be expected to do to reach success & optimal performance:

• Timely and accurately submit all customer-specific documentation required to secure payment;
• Provide support for the collection team with any documentation related task;
• Provide recommendations tied to analysis and assessment of credit risk;
• Perform order release as indicated in the Credit Policy in the various ERPs;
• Present analysis, findings, and recommendations to managers, especially findings that involve a high customer delinquency risk;
• Develop and prepare spreadsheets and models to support analysis of new and existing credit applications;
• Research and compile AR data for the reporting team;
• Update client billing information;
• Maintain documentation for compliance reporting and audits;
• Make internal research on authenticities of payments;
• Work cooperatively with the collections and cash application team to resolve/properly apply any unapplied cash;
• Offer support and advice to other accounting departments;
• Perform web-billing activities and invoice upload on customer portal;
• Trigger collection calls on the delinquent web-billing customers;
• Prepare revised manual invoices as requested by internal/external stakeholders, with the proper approval flow;
• Participate in ad hoc projects and prepare ad hoc analysis as required.

Descrierea companiei

VERTIV is a global leader in delivering the hardware, software, analytics and ongoing services customers rely on to enable their vital applications to run continuously, perform optimally and grow with their business needs. VERTIV solves the most important challenges facing today's data centers, communication networks, commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network.
We design, provide and service global critical infrastructures that is helping the world to be always UP and Running. We maintain critical buildings (hospitals, railways, airports, financials, underground, stadiums) and support international businesses to make sure the power is always ON. We are here to enable you to always communicate with your family, friends & coworkers worldwide. We are ONE team within a Global structure sharing the big picture and creating a higher impact in a dynamic world. As employees we OWN our personal development and we believe in open communication across the organization, continuous development and appreciation.

Vertiv is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.