Accurate execution of collection-related tasks and working procedures
Perform root cause analysis, identify issues/gaps, provide resolutions and client account reconciliations
Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
Share knowledge by contributing to the creation/update of team procedures and documentation.
Contact the corresponding departments requesting missing information regarding unidentified payments from the bank statement
Constantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintained
Achieve and sustain best practices, quality and efficiency within a strong internal control framework
Consistently meet compliance measures and achieve service delivery standards
Written and oral command of English & French (at least B1 level)
Excellent communication skills and customer service oriented
Good knowledge of Microsoft Office Suite
Strong deep analytical and problem-solving skills
Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
Works to completion and result oriented
Experience in the credit & collections field, customer service
Knowledge of Order-to-Cash process
Basic knowledge of Oracle or another ERP system
University Degree in Economics/Business
Relevant work experience in shared service/service center
Our offer towards work-life balance
Flexible working schedule – organized in 3 shifts Monday to Friday (weekly rotation): 09:00-18:00 & 10:00 - 19:00 & *13:00-22:00
Work from Home
Motivational financial package & flexible benefits
Easter and Christmas bonus
Direct contract with SNC-Lavalin
Team buildings, [email protected] activities
Free French language classes
Learning and Development programs, Training, Career opportunities
Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
Friendly and dynamic work environment
CSR & Sport activities
*8 mandatory evening shifts per month
At SNC-Lavalin, we all have a common goal. What matters to you, also matters to us. You are talented and motivated, ready to explore where the future takes you and interested in pursuing a carrier in the finance and accounting fields? Come and join us! We will help you achieve your full potential.
Who we are
We are one of the leading engineering and construction groups in the world having more than 50,000 employees and offices in more than 100 countries. With over 100 years’ experience, our promise is to resolve complexities and bring integral solutions to life. We are holders of the long view. Our expertise touches every aspect of a project’s lifespan and we are committed to bringing value every step of the way. We develop solutions thought diligent and determined expertise, across sectors, divisions, and continents while being guided by our core values – Integrity, Collaboration, Innovation and Safety.
Here in Bucharest, we established our Finance Shared Services Centre (FSSC) in 2014 and we are growing ever since. We are responsible for managing core finance processes such as Procure-to-Pay, Order-to-Cash and Record-to-Report for the SNC-Lavalin entities in Canada and USA.
Find out more about us at www.besnclavalin.ro
Our offer towards work-life balance
Direct contract with SNC-Lavalin Motivational financial package & flexible benefits French Language Classes Team activities, team-building events, FunWork Employees Wellness Program – fresh fruits, free coffee and tea, chair massage, employee wellness rooms Learning and Development programs, Career opportunities CSR & Sport activities Open and dynamic work environment Flexible working schedule
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