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A sound technical background in supporting complex customer environments
University Degree in Engineering or I.T. or equivalent
3 to 5 years experience as Customer Engineer, Service Management or similar
Good presentation skills
Understand project management methodology
Demonstrated service soft skills
Preferable to have ITIL knowledge
Executes proactive activities oriented to base software, applications and solutions support. Takes active part in organizing and delivering technical solutions of support. He applies standard procedures of Project Management and Change Management.
Reference for the customer and for the support team assigned in “Mission Critical” contracts (P24, CS, MCP).
Knows the IT environment of the customer from a technical, procedural and operational point of view in order to reach customers business targets.
Oriented to recent and most innovative technological directions based on customer type (Industry dependent).
Understands the customer business priorities
Maintains a tight relationship with the HP account team
Demonstrates balance in relation to Customer/HP business needs
An Account Services Manager is responsible for developing and maintaining a strong relationship with their designated customer(s). They are the technical reference for customers in planning service improvements. Promotes and implements HP support initiatives for Mission Critical customers and leading edge technology tools. Responsible for third party services to the customer. Controls constantly the actual service level compared with SLA. Maintains and improves budget (cost/revenues) to defined targets. Retains 90% of customer contract renewals and provides up selling opportunities. They are located on the customer site more than 70% of the time.
What we offer:
• multinational environment
• competitive salary
• young and skilled team
Does this describe you? Please visit our site www.hp.com/go/jobs and apply online for position 961748 ACCOUNT SERVICES MANAGER
Hewlett-Packard is one of the largest world providers of products, solutions and services in a range of new technologies for individual and corporate users. HP offer covers IT infrastructure, computers and terminals, comprehensive IT services and printing and imaging solutions. HP offer also includes a full range of IT services, solutions and products beginning with personal computers through notebooks, peripherals, data storage devices, server platforms to general services and comprehensive IT solutions. We create and deliver technological solutions which bring benefits to companies, create social values and make the life easier.
Dynamic growth of our organization creates exceptional opportunities for your development.