Publicat 02 Mar 2021 | Reactualizat 01 Apr 2021 | Expiră 02 Apr 2021

Account Manager with Italian and English - Work at Home

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	Excellent Italian and English communication skills both written and verbal
	Educated to at least HND level or equivalent qualification
	Experience in managing Work At Home or similar virtual customer support program will be a pre
	Familiarity with iOS and/or macOS, or comparable technology, is preferred
	Demonstrable experience in the customer service industry at management level
	Experience in working to, achieving and exceeding client expectations, KPI’s and Service Level Agreements
	Analytical skills: the ability to identify problems, collect data, establish facts, draw conclusions, and provide solutions.
	Experienced in the use of MS Office: - MS Word, MS Excel, and MS PowerPoint as a minimum.
	Proactive and Innovative
	Self-motivated with a vision of continuously adding value to customers and clients
	Develops and maintains partnerships with clients to increase business and client satisfaction
	Functions as link between company and client
	Schedules, coordinates, and facilitates client communication
	Sustains and grows business partnerships with client by offering proactive solutions
	Prepares, implements, maintains, and reviews existing client projects
	Achieves and exceeds client service level agreements
	Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessary
 SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.
Account Manager with Italian and English - Work at Home  -  SYKES ENTERPRISES EASTERN EUROPE S.R.L.

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