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We are one of the biggest BPO provider in the world, in search of a great local professional who, collaborating with the Global Sales Team, can be able to not only to support the sales process but also to follow start-up and project implementation from an operational point of view, helping the Delivery team to take in charge the activity.
- At least 5 years of experience in similar position in a multinational BPO provider;
- Fluent english is mandatory, knowledge of one or more of other european languages (Italian, Frencho or German) is highly appreciated;
- The position is located in Bucharest with consistent travel availability.
His/her duties will be:
- Operate as the lead point of contact for any and all matters specific to your account/project;
- Build and maintain strong, long-lasting customer relationships;
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
- Prepare reports on account status;
- Collaborate with sales team to identify and grow opportunities within territory;
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project;
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility;
- Develop comprehensive project plans to be shared with clients as well as other staff members;
- Ensure the timely and successful delivery of solutions according to customer needs and objectives;
- Coordinate internal resources and third parties/vendors for the flawless execution of projects;
- Ensure that all projects are delivered on-time, within scope and within budget;
- Ensure resources availability and allocation;
- Develop a detailed project plan to monitor and track progress;
- Create and maintain comprehensive project documentation;
- Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels;
-Track project performance, specifically to analyze the successful completion of short and long-term goals.
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