Publicat 24 Aug 2021 | Reactualizat 14 Sep 2021 | Expiră 23 Sep 2021

1st line Operations with Hungarian

1 post

Criterii de selecție

  • Cunostințe de limba engleză, maghiară
  • Peste 1 an experiență în Telecomunicatii, IT Hardware, IT Software

Candidatul ideal

With these skills you are a great candidate:

  • Capable to understand and to work with different Windows applications (WEB - based);
  • Good communication skills;
  • Team working oriented;
  • Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT
  • Good knowledge of Hungarian and English language
  • Nice to have: knowledge of telecommunication services.

Descrierea jobului

Your day to day:

  • 1st Line Operations of company Network in a multi-vendor environment.
  • Monitors, and maintains company Hungary Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
  • Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Network elements.
  • In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
With these activities you will have a great impact on our business:
  • 24h/7days monitoring, using umbrella fault management systems and specific NMS’s;
  • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
  • Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
  • End to end Incident Management throughout the Incident lifecycle
  • Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
  • Participates at internal and external training sessions in order to permanently improve your technical skills.
  • Delivery of a world class customer service experience

Descrierea companiei

We are an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

With an overall experience of more then 10 years and centers in Bucharest and Brasov, Romania we approach each project with passion and desire to deliver the best.

We dare to apply new ideas creating innovating projects that respond to our clients' needs. Our expertise has been proven while working for companies in IT&C , constructions, automotive, sales and accounting.

1st line Operations with Hungarian  -  VON CONSULTING

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