Publicat 25 Mar 2021 | Reactualizat 22 Apr 2021 | Expiră 25 Apr 2021

1st Level IT Customer Support (French + English)

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Candidatul ideal

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service Desk Technician you'll be a problem-solver, device & software technician and more, all while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.

Join our team in #TIMISOARA #ROMANIA !

Descrierea jobului


- Providе first linе IT tеchnicаl support with accurаtе аnd crеativе solutions to customer problеms
- Rеsеаrch, rеsolvе, аnd rеspond to genеrаl issuеs (officе, windows, outlook, intеrnеt, spеcific аpplications) rеcеivеd viа tеlеphone cаlls аnd е-mаils from diffеrеnt kinds of customеrs
- Assist in thе resolution of customer аnd support issuеs to еnsure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times

Requirements:

Spoken languages: advanced French and English
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit
Availability to work in shifts

What we offer:

Permanent contract
Central building offices with excellent view on the city, top facilities and equipment
Work from home during pandemic
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Copayment 7Card
Massage at the office day

Descrierea companiei

EVERIENCE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports users for more than 200 companies. With 12 sites in Europe (Aix, Angers, Bruxelles, Essen, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, Timișoara) and 1 site in Tunis, EVERIENCE has a sustained growth and a turnover of 165 M€ in 2018.

Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of EVERIENCE management.

EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for users of Windows, Windows, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!

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1st Level IT Customer Support (French + English)  -  EVERIENCE ROMANIA

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