It all began in 1982, when TTEC CEO and Founder, Ken Tuchman, had a frustrating customer service experience. He just knew there had to be a better way for brands to connect with their customers and for customers to get the help they need. So he started a Business Process Outsourcing (BPO) company designed to help corporations deliver faster, simpler, more satisfying customer experiences. 

At the time, customer service happened in person, via a landline phone, or through the mail. But oh how times have changed. And we’ve not only kept up with them, we’ve stayed one step ahead!
Now, we enable our clients to interact with their customers through a variety of communication channels and devices, from voice, text and chat to email, web and social media. We’ve also acquired companies in consulting, technology, thought leadership, analytics and sales to augment our customer service offerings.

Today, we are no longer just a BPO, but a strategic partner to our clients, who depend on us for our imagination, thought leadership, best practices and operational excellence. And, most of all, for connecting with their customers in ways that inspire customer love!