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Curriculum Vitae

informatii personale

 

F 30.07.1991

obiectiv

 

Salariu: 800,00 USD / luna

Beneficii: Sfarsitul de saptamana (sambata si duminica) liber pe cat posibil

Tip job: Part time, Full time, Proiect / Sezonier

Departament: Grafica / Webdesign / DTP, Educatie / Training / Arte, Tipografii / Edituri, Traduceri

Oras de lucru: Brasov

Nivel Cariera: Entry-Level (< 2 ani)

Disponibil: 10.07.2012

experienta profesionala

 

01.12.2016 - prezent

Departament: telecomunicatii

Titlu Job: voice engineer

Responsabilitati:

As a 3rd level technician I have to maintain a good service of the OpenStages and Open Scape application we are offering support for and also configure hard phones, soft phones and voice mail accounts. Further more I am handling more complex VOIP issues and configurations in order to fulfill the customer's needs. For this there are needed good command of VoIP central administration consoles and interfaces proficiency in German.
In addition to this, I also handle quality and improvement issues, provide reports regarding capacity and licences, I create the shift plan for my team and I am a deputy of my superior while he is out if office.

01.03.2016 - 31.12.2016

Departament: it software

Titlu Job: data analist

Responsabilitati:

Application support for B2B Portal

On my daily basis I have to maintain and support the B2B Portal, meaning user and rights management, updating (change, delete and upload) the content information of the site in HTML language and integrating new application in the portal. Very good ITIL skills are also needed since, the Processes are very important in this position and ITSM (Remedy) as well.

01.09.2014 - 31.03.2016

Departament: telecomunicatii

Titlu Job: voice engineer

Responsabilitati:

As a 2nd level technician I had to maintain a good service of the OpenStages and Open Scape application we were offering support for and also configure hard phones, soft phones and voice mail accounts. For this were needed good command of VoIP central administration consoles and interfaces proficiency in German.
As my direct Team lead was away I was his stand in taking all his attributions, so that I had to participate to meetings and making decision for the whole team.

01.07.2012 - 30.09.2014

Departament: relatii clienti / call center

Titlu Job: customer service representative

Responsabilitati:

As a Customer Representative for the German Amazon selling site (Amazon.de) on a daily basis I had to ensure the user that the order was processed, payed, on the way to him, to inform him about the products or any offers that were on the site or to provide the answer of any question the user had. For this were needed very good German communication skills, both in writing and speaking, since the support was on the phone, e-mail or live chat. The ability to work very fast and good were the main targets and skills for this job. Because I excelled at this skills I was nominated as Employee of the month in June 2013.

studii

 

Facultati:

2011 - 2014 Facultate: Facultatea de limba si literatura romana si germana la Universitatea Transilvania Brasov din Brasov.

Premii

Certificari
Oct 2017 - Oct 2017: ITIL - Service Operations

Dec 2014 - Dec 2014: ITIL Foundations

Traininguri
Sep 2017 - Jan 2018: Cisco Academy - CCNA 2

Feb 2017 - May 2017: Cisco Academy - CCNA 1

May 2016 - Aug 2016: Linux LPIC 1

Apr 2016 - Apr 2016: SC Venus

Feb 2016 - May 2018: Cisco Academy - IT Essentails

Premii si Distinctii
Mar 2014: Won a faculty study competition with a couple of projects about the German dialect in Transylvania in 2012 and 2014;

Mar 2012: Won a faculty study competition with a couple of projects about the German dialect in Transylvania in 2012 and 2014;



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