01.02.2018 - prezent

Departament: vanzari

Titlu Job: travel agent – sales department

Responsabilitati:

 Register and sell hotel reservations&transfers

 Register/keep track of stays and earnings

 Prepare and check the settlements with the collaborating firms.

 Create files and specific reports

 Fullfils the tasks of the managment and comply with the provisions from the internal regulation.

01.07.2015 - 31.12.2017

Departament: turism / hotel staff

Titlu Job: reception, front office desk

Responsabilitati:

 Carry out specific activities of recept guest (check-in, check-out, reservations, endorsement, bills, wake up call, luggage storage, access to local press, reception and transmision fax),
 Resolving guest complaints and requests.
 Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
 Providing informations about hotel services.
 Working with Micros Opera / ResaWeb / Emails
 Banking operations
 Managing and inputting of guest reservations

01.10.2014 - 30.06.2015

Departament: turism / hotel staff

Titlu Job: receptionist, front office desk

Responsabilitati:

- Deliver excellent customer service, at all times
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request
- Be involved and contribute at team meetings

01.04.2013 - 31.08.2014

Departament: turism / hotel staff

Titlu Job: receptioner

Responsabilitati:

- Carry out specific activities of recept guest (check-in, check-out, reservations, endorsement, bills, wake up call, luggage storage, access to local press, reception and transmision fax),
- Resolving guest complaints and requests.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.

01.11.2010 - 30.04.2012

Departament: imobiliare

Titlu Job: guest service agent

Responsabilitati:

- Represents the interface between the guests and the company to ensure guests receive prompt, cordial attention;
- Maintains permanent contact with the guests during their stay (receiving guests from the airport; register guests on arrival, being aware of the rooms availability at all times; Information about the services offered to them);
- Liaise closely with Housekeeper Personnel to ensure special guest needs, amenities and other room related requests are met;
- Identification of the guest needs, on the basis of which propose and recommend the most suitable package that fits them (facilitate them to discover our gastronomy, sea/mountain activities, sights to visit);
- Transmits to the clients all necessary documents - price offers, orders confirmations, bills;
- Elaboration, management and maintenance of a new database improving the time spent for searching the room availability and create the possibility to provide the customers with an answer in real time;

Facultati:

2009 - 2012 Facultate: Meteorologie-Hidrologie la Universitatea Bucuresti, Facultatea de Geografie din Bucuresti. Instruire, seminarii sau articole scrise în meteorologie climatologie, hidrologie şi oceanografie, precum si un numar important de subiecte privind Stiinta Mediului.
2005 - 2009 Liceu / Școală profesională: Economic la Liceul Economic Costin C Kiritescu din Bucuresti.