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Curriculum Vitae

informatii personale

 

F 02.09.1988

Permis conducere:  Cat.B, Data obtinerii:01.05.2011

obiectiv

 

Sunt orientata către clienți și cred că am dezvoltat în ultimii ani o serie de abilități soft necesare în mediere și negocieri în conflicte.

Salariu: 3.000,00 USD / luna

Tip job: Full time

Departament: Vanzari, Resurse umane / Psihologie, Relatii publice, Office / Back-office / Secretariat, Marketing, Publicitate, Educatie / Training / Arte, Telecomunicatii, Tipografii / Edituri, Relatii clienti / Call center

Oras de lucru: Bucuresti

Nivel Cariera: Entry-Level (< 2 ani), Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.01.2013 - 30.09.2019

Departament: relatii clienti / call center

Titlu Job: trainer

Responsabilitati:

-Training of the employees in order to acquire the knowledge ,skills,attitudes and behaviours
necessary in their current activity.
-Providing training services to the highest standards in order to develop the company,s employees
-Elaborations of proposals regarding the strategy and policies of training and development of the
career belonging to the emplyees of the company.

01.06.2012 - 31.12.2012

Departament: turism / hotel staff

Titlu Job: flight attendant

Responsabilitati:

Tasks may vary slightly depending on whether it is a short or long-haul flight and the size of the team you are working in. However, they typically include:
-Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board.
-Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
-Welcoming passengers on board and directing them to their seats;
-Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
-Checking all passenger seat belts and galleys are secure prior to take-off;
-Making announcements on behalf of the pilot and answering passenger questions during the flight;
-Serving meals and refreshments to passengers;
-Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
-Giving first aid to passengers where necessary;
-Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers;

01.10.2010 - 31.03.2012

Departament: turism / hotel staff

Titlu Job: receptionist

Responsabilitati:

-Performing specific operations at the time of arrival and departure of customers
-Issue of invoices and collection of payments
-Provide solutions to issues and gather feedback from customers
-Coordonate administrative details within the complex

studii

 

Facultati:

2019 - prezent Facultate: Psychology la Titu Maiorescu University din Bucharest.
2010 - 2011 Facultate: la din Bucharest.
2007 - 2010 Facultate: la din Bucharest.
2003 - 2007 Liceu / Școală profesională: la din Giurgiu.

Premii

Atestat de competente profesionale:�Competente lingvistice limba engleza�
First CAMBRIDGE EXAM

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

franceză(mediu,mediu,mediu)



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