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Curriculum Vitae

informatii personale

 

F 30.03.1984

obiectiv

 

Working in tourism industry for more than 12 years, goal oriented, motivated by results Skilled in Negotiation, Business Travel, Leisure Travel and Group Travel Working with clients, understanding their needs and expectations and identifying the best options for them Solving critical situations in the shortest amount of time

Salariu: nespecificat

Tip job: Full time

Departament: Turism / Hotel staff

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani), Manager / Executiv, Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.08.2017 - prezent

Departament: turism / hotel staff

Titlu Job: ticketing manager

Responsabilitati:

Responsible for identifying new clients, retention and loyalty actions for existing customers,
regain strategy for “lost” clients
· Contributed to setting company’s annual objectives and developing the appropriate action
plan
· Finding appropriate solutions within the least possible time for situations that are critical for
the customer: missing flights, cancelled or re-scheduled travel plans; moreover, dealing with
difficult clients in high-pressure circumstances
· Representing the main contact person for partner airlines: in charge of negotiating preferential
prices and conditions for the agency's clients
· Organized events as a member of the responsible team dealing with business clients: sending
offers to the client, coordinating the event, managing the client relationship and asking for
their feedback
· Provided on-the-job training for junior colleagues and permanently monitoring of their
performance

01.01.2008 - 31.08.2017

Departament: turism / hotel staff

Titlu Job: ticketing agent

Responsabilitati:

Daily face to face client interaction as a member of the front office sales team
· Achieving sales targets due to excellent customer service and communication skills
· Responsible for maintaining a good relationship with leisure and business customers,
understanding their needs and expectations and offering top quality and cost-efficient services
· In charge of the relationship with partner airlines for solving clients’ requests
· Member of the dedicated business events team: working together with the bookings,
marketing and financial departments

studii

 

Facultati:

2007 - 2009 Masterat: la din Bucharest.
2003 - 2007 Facultate: la din Galati.
1998 - 2002 Liceu / Școală profesională: la din Galati.

Premii

Certificari
Aug 2008 - Aug 2008: Travelport Certificat Worldspan Basic

Jun 2006 - Jun 2006: Cambridge Certificate in Advanced English Level C1



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