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Curriculum Vitae

informatii personale

 

M 22.08.1991

Permis conducere:  Cat.

Stagiu militar: nu

obiectiv

 

Dezvoltare profesională orientată spre oportunităţi.

Salariu: nespecificat

Beneficii: Colaborarea cu un colectiv profesionist.

Tip job: Full time

Departament: Turism / Hotel staff, Transport / Distributie, IT Software, IT Hardware

Oras de lucru: Bucuresti, Remote (de acasă)

Nivel Cariera: Manager / Executiv, Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.09.2017 - prezent

Departament: turism / hotel staff

Titlu Job: ticketing manager

Responsabilitati:

- Manage all ticketing administration processes in the most efficient and cost-effective manner for the
business, queue management, schedule changes, cancellations, exchanges, re-issues, e-ticketing;
- Ensure that all reservations are ticketed to necessary timelines;
- Monitor market fares and recommend changes as necessary from published fares, group fares, low
cost carriers, airline contracts and consolidators;
- Negotiate contracts or rates with travel service providers;
- Ensure compliance in all aspects of tickets procedures and fare notes;
- Deliver and exceed branch performance and productivity;
- Liaise with travel partners, including airlines and hotels, to manage bookings/events and schedules

01.10.2015 - 30.09.2017

Departament: turism / hotel staff

Titlu Job: ticketing agent

Responsabilitati:

Providing assistance to the customers through phone, by email or in agency in any inquiries they might have regarding airline tickets or travel insurances;
- Handling incoming calls and emails - both Romanian and English speaking customers; identify their needs and provide a solution, sell the company benefits and complete the reservation booking process; - Processing reservation and issuing tickets (low cost or in Amadeus System); - Calculation/ processing voluntary changes and refunds; - Processing refunds and void tickets; - Ancillary services and issuance of EMD (UMNR, pets, special equipment) -Handling bookings with schedule changes or cancelled flights; -Taking advice directly from the airlines regarding special procedures; - Managing group reservations; - Handling fare quotes and flight options for potential customers; - Administrating the queue in GDS (confo, options,schedule, personal, others); - Managing payments made through bank transfer or online with the credit card (PayU system) - Issuing invoices for the sold services (ticket/insurance);

01.01.2015 - 31.10.2015

Departament: turism / hotel staff

Titlu Job: travel consultant

Responsabilitati:

- Sales and service to clients and prospects, including the handling of complex itineraries and pricing plans; - Handle inbound sales calls from prospective passengers, identify their needs and provide a solution, sell the eSKY benefits and complete the reservation booking process; - Make follow-up outbound calls to prospective customers to provide additional information, overcome objections and finalize booking for a reservation;
Page 2
- Coordinate travel arrangements for high-end customers, including hotels, insurances and airplain tickets; - Maintain individual sales and service quality goals;

01.05.2013 - 31.10.2014

Departament: turism / hotel staff

Titlu Job: corporate travel & ticketing agent

Responsabilitati:

- Producing tourist information, including art work, and writing press releases and copy for tourism guides/newsletters; - Setting up and attending exhibitions and holiday shows; - Organising special and seasonal events and festivals; - Devising and planning tours, and arranging itineraries; - Liaising with local operators; - Managing staff, budgets and staff training needs; - Ordering products and services; - Providing funding and business advice support and sending e-newsletters to local businesses; - Planning and writing funding applications; - Giving talks to local parties; - Commissioning and producing tourism strategies and economic impact studies for implementation; Lobbying the industry and government on strategic matters such as quality assessed

01.10.2012 - 31.05.2013

Departament: audit / consultanta

Titlu Job: audit / consulting

Responsabilitati:

-Talking to the client about what preparations they need to make, such as providing working space and access to documents; - Checking expenditures, revenue and other financial records to ensure that all numbers are accurate, regulations are complied with, and all payments are accurately classified and recorded; - Prepare the discussion draft of the audit report; - Attend to meetings with the client and senior auditor and complete the audit report; Provide significant help and support to senior professionals to review a corporation's internal controls and procedures; - Analyze and evaluate the accuracy of accounting systems and procedures; - Review, develop and recommend changes in accounting systems and controls of a business; - Check and inspect the accuracy of accounts receivable and payable ledgers; - Prepare audit paperwork in accordance with standards and requirements; - Establish working relationships with company's staff, business partners and clients

01.01.2012 - 30.09.2012

Departament: vanzari

Titlu Job: sales

Responsabilitati:

- Maintaining and developing relationships with existing customers; - Visiting potential customers for new business;- Making accurate, rapid cost calculations; - Providing customers with quotations; - Negotiating the terms of an agreement and closing sales; - Gathering market and customer information; - Providing feedback on future buying trends; - Negotiating variations in price, delivery and specifications with your company's managers; Advising on forthcoming product developments and discussing special promotions; - Liaising with suppliers to check on the progress of existing orders; - Checking quantities of goods on display and in stock; - Recording sales and order information and sending copies to the sales office; - Reviewing your own sales performance, against targets as you gain experience.

01.06.2011 - 31.12.2011

Departament: vanzari

Titlu Job: sales

Responsabilitati:

- Receive payments; - Telephone customers for tracking and follow-up; - Attract new customers; - Prepare sales contracts; - Providing the best customer service possible; - Handling claims; - Processing returns and exchanges; - Building customer loyalty; - Preparing merchandise for sale; - Assisting in the display of merchandise; - Preparing orders for delivery; - Updating sales logs.

studii

 

Facultati:

2013 - 2015 Masterat: Leadership si Managementul Resurselor Umane la Universitatea Hyperion din Bucharest.
2010 - 2013 Facultate: Management la Universitatea Hyperion din Bucharest.
2006 - 2010 Liceu / Școală profesională: Bilingv la Liceul Ion Neculce din Bucharest.

Premii

Certificari
Jan 2017 - Feb 2017: Sabre Advance Ticketing

Oct 2016 - Oct 2016: Amadeus Advanced Ticketing Course

Nov 2015 - Nov 2015: Amadeus Central Ticketing Course

Sep 2013 - Oct 2013: Amadeus
Electronic Ticketing
Sep 2009 - Dec 2009: ECDL
ECDL Core Certificate Complete - Module 1 Basic Concepts of Information Tehnology - Module 2 Using the Computer and Managing Files - Module 3 Word Processing - Module 4 Spreadsheets - Module 5 Database - Module 6 Presentations - Module 7 Information and communication
Traininguri
Jul 2013 - Jan 2014: Q Travel Backoffice
Contabilitate si Informatica de gestiune

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)



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