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Curriculum Vitae

informatii personale

 

M 05.02.1987

Permis conducere:  Cat.A,B, Data obtinerii:21.07.2011

Stagiu militar: nu

obiectiv

 

PLease check out my most updated information on Linkedin : https://ro.linkedin.com/in/alexandru-bulai-9a42188b

Salariu: 500,00 USD / luna

Beneficii: Week-end liber ;(daca este posibil)

Tip job: Part time, Full time, Proiect / Sezonier

Departament: IT Hardware

Oras de lucru: Brasov, STRAINATATE

Nivel Cariera: Entry-Level (< 2 ani)

Disponibil: oricand

experienta profesionala

 

01.11.2015 - prezent

Departament: it software

Titlu Job: test analyst

Responsabilitati:

•Create and assist in the development of manual and exploratory tests, using a risk based testing complex.
•Execute manual and exploratory tests.
•Execute automation scripts using Silk.
•Log, track, troubleshoot and escalate (when necessary) issues identified during testing cycles.
•Maintain testing evidence for each test as proof of validation.
•Evaluate testing effectiveness on client-reported defects in conjunction with root cause analysis and provide improvement feedback in the testing process.
•Propose suggestions and assist in the piloting of new testing technologies and quality process initiatives across the organization.
•Interpret functional enhancements and design validation criteria.
•Design manual and exploratory charters from ambiguous requirements.
•Mentor and train new associates in the testing community.
•Test Module Lead on Service Pack by rotation.

01.08.2015 - 31.10.2015

Departament: it software

Titlu Job: junior software tester

Responsabilitati:

Software Testing , QA

01.09.2013 - 31.08.2015

Departament: it hardware

Titlu Job: xbox - technical support specialist at microsoft

Responsabilitati:

- Handle UK , IE clients inquires .
-Troubleshooting Microsoft Accounts and Xbox Live Accounts + Xbox 360 and Xbox One /Acessories .
- Testing new gaming products (games) and hardware before and after release.
- Dealt with sensitive billing , minor fraud and phishing situations ; reporting to rapid response teams and law enforcements .
-Expert in data protection and complied with policies at most high level.
- Top Performer on quality , results , retention , feedback and time/case management .
-Participated on multiple Microsoft trainings.
-First group of people to successfully launch Xbox One on EMEA market and sustaining the project through 2 of the most busy seasons .
-Out of a 260 employees wave lasted until last 10 Xbox agents with success and permanent contract - bringing other language projects such as Hebrew , French and Italian on site .
-Assisting the Hebrew line of Business : Responsible for the Hebrew customer care process and assisting new hires on a daily basis with product knowledge and familiarization of the programs and tools interfaces and policies from Microsoft.

01.09.2002 - 30.06.2015

Departament: ong / voluntariat

Titlu Job: social worker - volunteer

Responsabilitati:

Responsible for the upbringing education, free time activities and various aspects of the life of teens and children.Help children with home works, developing English and computer skills. English translator for the foreign volunteers. Trips for cultural exchange to Germany,Netherlands and Switzerland. Helping other organisations in building children-teen camps.

studii

 

Facultati:

2007 - 2010 Facultate: Economie la Facultatea de Management din Brasov.

Premii

Technical Skills:

 Windows , Internet , Java , MS Office
 CAP-Customer Assistance Program
 ASD-Agent Support Desktop
 XCP-CMAT-Common Management Admission Test
 Xbox Consoles-Connectivity , Hardware


Other Certificates :

 May 2012 : Crowd Management Course
 June 2012 : Crisis Management And Human Behavior Course
 June 2012 : STCW - Basic safety Techniques and Social Responsibility
 Sept.2013 : Microsoft Xbox Universal Training : Easy , Responsible , Reliable , Caring

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)

franceză(incepator,incepator,incepator)



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