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Curriculum Vitae

informatii personale

 

M 30.10.1988

Permis conducere:  Cat.A,B, Data obtinerii:04.04.2008

Stagiu militar: nu

obiectiv

 

Passionate and dedicated professional with a strong sense of listening to the company requests and needs. Able to foster alliances, create and maintain the company interest with working teams with an excellent sense of professionalism and personal input. Self-motivated and team contributor with a good and fast learning approach willing to grow, evolve and share knowledge with the surroundings members.

Salariu: nespecificat

Disponibil: oricand

experienta profesionala

 

01.08.2012 - prezent

Departament: inginerie

Titlu Job: technician consultant call center

Responsabilitati:

As a car manufacturer, knowing how to enhance the customer experience and satisfaction is key.

Review and analyse automotive parts that did not meet general client’s satisfaction.
Suggest all the adjustments necessary for the next release of the parts by creating analysis reports. Assisting technicians and remotely providing technical information and support during the diagnostic phase as needed ; supervising work of any technicians as assigned. Performing quality control of workmanship while work is in process.
Providing efficient, courteous service that reaches customer expectations. Reinsure that the whole process is respecting the company high standards and values according to the initial planning and track the progress of every cases.

Showing a good example of positive attitude to motivate technician in their work. Unsure excellent dialogue between technician and customers in order to maintain the highest level of customer satisfaction.

01.11.2011 - 30.06.2012

Departament: marketing

Titlu Job: project manager, sales consultant

Responsabilitati:

The main objective is to provide real fast responses to clients in order to offer the best advertising and quality service they deserve. Be able to analysed feasibility of projects according to the company capacities is the key of successful data perfection and unrivaled work. This position is essential, human and challenging where reaching the best results and target for client satisfactions is a must.

01.12.2010 - 31.07.2012

Departament: it software

Titlu Job: commercial and technical manager

Responsabilitati:

Salieri Studio is a fast growing company that access on developing IT solutions and creating innovative concept for the future that is already among us.

I had the task of managing the graphic design team for specifics projects with high creativity, smooth communication and responsiveness.
Development of market and pricing strategy;
Development of team and specific tools for the entire sales process (pre-sales, pricing, bidding, negotiation, contracting);
Responsible of commercial strategy and goals to reach the sales plan;
Monitoring of the profile market, always having a full understanding of it, according to which it adapts the company's commercial strategy;
Achieve the sales targets established by the CEO;
Implement of the commercial policies in order to grow the company’s profit;
Portfolio expansion by attracting new clients;
Carrying out in-depth market analyzes, aiming to propose commercial strategies in line with market trends and transformations;
Organizes and attends conferences, meetings, events to support product and service presentations;
Responsible for commercial reporting on terms, according to company policies and governance;
Coordinates and assures the development of the sales consultancy team to perform in accordance with individual and business objectives.

01.07.2008 - 31.12.2010

Departament: relatii clienti / call center

Titlu Job: technician consultant call center

Responsabilitati:

As a car manufacturer, knowing how to enhance the customer experience and satisfaction is key.
Assisting technicians and remotely providing technical information and support during the diagnostic phase as needed.
Supervising work of any technicians as assigned.
Handling all facets of client needs and requests, according to the company policies.
Respecting the daily, weekly and monthly performance targets and providing evaluations and corrective actions according to the feedbacks.
Providing support and guidance to new team members in their first weeks of work integration.

Weekly review and brain storming on key subiect like: service quality/quantity, clients satisfaction rate, clients complains, review of specific cases/ situations, responses eficiency, reviewing and analyzing of reports in order to take the appropriate actions on cases in improve the global workflow.

Showing a good example of positive attitude to motivate technician in their work. Unsure excellent dialogue between technician and customers in order to maintain the highest level of customer satisfaction.

01.02.2007 - 31.07.2008

Departament: it hardware

Titlu Job: computer technician

Responsabilitati:

Answer user inquiries regarding computer software or hardware operation to resolve problems; Equipment sales and education in retail environment
Provide remote support and maintenance for clients;
Respond to field service requests for clients
Assist with the setup of computers and necessary peripheral devices
Check computer hardware to ensure good functionality
Install and configure appropriate hardware, software and functions according to specifications
Organize and schedule upgrades and maintenance without deterring others from completing their work
Work closely with support staff to resolve, repair or replace parts
Maintain records/logs of repairs and fixes.

01.04.2005 - 28.02.2007

Departament: it hardware

Titlu Job: computer technician

Responsabilitati:

Answer user inquiries regarding computer software or hardware operation to resolve problems; Equipment sales and education in retail environment
Provide remote support and maintenance for clients;
Respond to field service requests for clients
Assist with the setup of computers and necessary peripheral devices
Check computer hardware to ensure good functionality
Install and configure appropriate hardware, software and functions according to specifications
Organize and schedule upgrades and maintenance without deterring others from completing their work
Work closely with support staff to resolve, repair or replace parts
Maintain records/logs of repairs and fixes.

01.03.2004 - 30.06.2005

Departament: vanzari

Titlu Job: customer advisor

Responsabilitati:

Provide high quality information, advice and guidance to customers
Ensure customer queries are resolved in accordance with agreed standards, whilst ensuring that each brand is represented appropriately.
Integrate an already experienced team and ensuring clear communication between colleagues and customers.
Develop personal knowledge and understanding of products, services, company procedures/policies and customers’ expectations.

studii

 

Facultati:

2008 - 2011 Facultate: Bachelor of science, Design Engineering la Swansea Metropolitan University din Swansea, United Kingdom.

Facultati in straiatate

Swansea Metropolitan University, Swansea UK
University (graduate), Design
2008 - 2011
Bachelor of Science in Automotive Design

Premii

Hobby-uri
Family, Aikido, Karate, Dance, Fitness, Wellness, Cooking, Social



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