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Curriculum Vitae

informatii personale

 

F 25.09.1990

obiectiv

 

obtinerea unui job

Salariu: 500,00 USD / luna

Beneficii: obtinere experienta, venituri financiare

Tip job: Full time

Departament: Vanzari, Arhitectura / Design interior, Publicitate, Grafica / Webdesign / DTP, Educatie / Training / Arte, Tipografii / Edituri, Traduceri, Crewing / Casino / Entertainment, Confectii / Design vestimentar

Oras de lucru: Bucuresti

Nivel Cariera: Entry-Level (< 2 ani)

Disponibil: oricand

experienta profesionala

 

01.04.2015 - prezent

Departament: telecomunicatii

Titlu Job: team manager

Responsabilitati:

▪ Making sure that within Sprint Order Support department the success resolution rate is equivalent
to the Sprint Promoter score. Main focus being that the customer is not only assisted by also happy
with the customer service and the Company. As a result keeping a loyal customer and continuing
the partnership;
▪ Managing, supervising, coaching, motivating and building team spirit;
▪ Performance management;
▪ Presenting new ideas and policies to the teams;
▪ Working with the team/s to produce the established results and assuring that the
established targets with the Partner (Sprint) are met;
▪ Analyzing employee data and performance;
▪ Managing employee expectation and eventual requests;
▪ Managing employee schedule;
▪ Establishing and maintain cross departmental cooperation;
▪ Working with internal systems (Citrix, IEX, Avaya, Office etc);
▪ Handling disciplinary cases;
▪ Handling and managing monthly bonus distribution;
▪ On-boarding for new employees;
▪ Managing projects and deadlines set by direct managers;
▪ Proposing initiatives and ideas that will benefit the team/s and the Sprint Order Support
department;
▪ Managing adhoc situations which may occur on shift in appropriate manner to deliver performance;
▪ Overseeing the achievement and maintenance of agreed customer service levels and standards;
▪ Keeping accurate records and document customer service actions and discussions;
▪ Taking ownership of customers issues and follow problems through to resolution;
▪ Assisting inside customer representative staff with closing techniques, soft skill/verbiage coaching
and account management to ensure achievement of revenue goals;
▪ Monitoring weekly performance metrics for Promoter score productivity and results;
▪ Conducting weekly team meetings to review activities and goals;
▪ Following up with productivity outliers to ensure that the targets are reached;

studii

 

Facultati:

2010 - 2015 Facultate: Fotografie si prelucrarea computerizata a imaginii la Universitatea nationala de Arte din Bucuresti. 3 ani finalizati, fara licenta

Activitati extracurriculare

comunicativitate, adaptabilitate, munca in echipa, deschidere fata de oameni noi;

Premii

cursuri de chitara, pian, tennis; cursuri fotografie

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)



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