01.04.2014 - prezent

Departament: service / reparatii

Titlu Job: team member fresh produce department

Responsabilitati:

* Achieving Daily/weekly sales within budget by selling fresh produce and reducing waste by providing:
- Excellent Customer Service
- Stock Replenishment
- Stock Merchandising - Presentation & Rotation
- Price Maintenance on Dated produce
- Fruit & Vegetable Preparation - Cutting & Wrapping
- Safe Food Handling Techniques
- General Housekeeping of Fresh Produce Department - Cleaning as per Company and Industry Guidelines
- Waste removal

30.03.2012 - 05.05.2013

Departament: relatii clienti / call center

Titlu Job: customer service associate

Responsabilitati:

Safety is 'Destination Zero' - Safety is everyone's responsibility - as per Woolworths Safety Policy
To ensure a high level of customer service
Competent Point of Sale Operation (POS)
To ensure pricing maintenance is actioned - competitive pricing and up-to-date
Customer Orders for non-specific stock
Stock Replenishment for Tools, Hardware, Electrical & Storage sections
Manual Lifting practices - Ensuring safe lifting and moving of stock from pallet/trolley to shelf facing
WAV (Work Assisted Vehicle) Operation - used to access stock from high/awkward spaces
Liaise with Management - rostering, customer issues, staff issues
Liaise with Buying Departments - off-site (state office)
Liaise with Vendors - New products, upcoming special buys, product recalls
Product knowledge on a wide range of stock
Team bonding - as per policy

Realizari:

Award for being a disciplined worker-certificate issued September 2012

17.02.1994 - 25.11.2011

Departament: relatii clienti / call center

Titlu Job: inventory controller - shop supervisor

Responsabilitati:

- Ensure customers are engaged and greeted in a warm and pleasant manner.
- Respond to customer enquiries at service desk or department counter in person, or by phone and/or by email in a prompt and courteous manner; by listening carefully, offering solutions to their problems, and offering choices, whilst at the same time ensuring add-on sales are achieved. Handle customer returns/credits, compliments and complaints with courteously and graciously.
- Ensuring that customer orders are entered in a prompt manner, with a deposit (part or full) paid for at the time of ordering at Point of Sale (POS). When the orders arrive from receiving, the customer is notified by all possible means of communication with due haste.
- Stock Replenishment – On a daily basis, preferably in periods of low customer traffic. However, the customer has precedence over any duties that do not detriment the health and safety of the customers, the staff, and visitors to the store. Manual handling and mechanical means of replenishment are used by floor staff, and fill team members.
- Forklift Operation License: HRW081321 Expiry: 12/07/2018
- Product Knowledge on Broad Range of Products – To increase product knowledge and the ever increasing new products brought on to the market; product training internally and by Vendors (externally), is a must.
- Safety Procedures – As per WHS law and company’s WHS policy, to ensure a safety environment for employees, customers and visitors to the store. Reporting and removing hazards as they occur to ensure these practices are maintained. Consultation with management, WHS committee members and staff.
- Liaise with Staff & Management – To ensure awareness and to increase harmony for staff, and for management to handle issues and policy with staff.
- Liaise with Vendors – For new products, product recalls, and sales trends on particular products
- Pricing – To ensure all products are priced accurately, and up to date, with appropriate shelf or hanging labels. Questions regarding competition pricing are to be forwarded to section head or management for consideration and actioning. Also to ensure products and services being promoted through advertising are accurately priced and up to date.
- Housekeeping – To incorporate with company’s WHS policy – To ensure free access and egress from sections, floors kept free of debris and spills, stock presented and adjusted to revised planogram changes to the front lip of shelves and to front of hanging devices, whilst at the same time reducing the incidence of theft by high staff presence in each section.
- Inventory Control - KPI's - Efficiency of Receipting, Communication between departments for replenishment, Credit Claim actioning for non-conforming and non-received product, Ensuring accuracy of Inventory recording exceeds 95%, by utilizing cyclic stock-takes to ensure this figure is maintained. Ensure that non turn-over stock (Aged Inventory) is eliminated, and high turn-over stock (FMCG’s) is maintained to optimum levels. Work closely with senior staff in accounts department and provide accurate paperwork for filing and payment, upon receipt of goods.
- Stock Ordering – Stock counts forwarded by sales staff, inspected for discrepancies and stock ordered as per average sales. Stock ordered with Vendors’ warehouses, to ensure prompt dispatch and arrival of stock orders, and to reduce charges by ordering above minimum order value with these vendors. Incorporate customer special orders to reduce extra charges where possible.
- Start & End of Day Operations – Including Site Security, Money Handling (banking) and Mail duties.

Realizari:

2008 Fire Awareness Training Wormald (Tyco Australia)
Certificate No: 7768

2005-2018 Forklift Operation License: HRW081321 (Expiry: 12/07/2018)

2003 – 2005 Cert II & III Retail Operations Australian Vocational College
Certificate Nos: 2003/0382 (Cert II) 2005/202488 (Cert III)


2003 Certificate Course in OHS (WHS) Consultation National Safety Council of Australia Ltd
Certificate No: 386251661101
1995 Forest Products Operations (Customer Service & Sales)

Facultati:

1979 - 1984 Liceu / Școală profesională: Mathematics, English, Economics, Biology, Geography, General Studies la Maitland High School (Formerly Maitland Boys' High School) din Abrud: East Maitland. New South Wales. Australia. Awarded the Higher School Certificate 1984

Facultati in straiatate

No Subjects Studied Abroad

Premii

Certificari
Jul 2013 - Jul 2018: Forklift Operations Licence

Hobby-uri
Football,Musica,Movies,Short Story Writing,Swimming,Rugby League,Rugby Union