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Curriculum Vitae

informatii personale

 

M 15.02.1985

Stagiu militar: da

obiectiv

 

I have worked in the automotive industry for 3 years, ultimately gaining experience in Logistics and Quality Control. While studying engineering I discovered my passion for computer aided design. Having a dynamic life, I spent 13 years in Vienna, 11 years in Turkey and currently I can call Romania as my hometown. Spending my life in different countries helped me to improve my communication skills. My skills include among other things: - Native German and Native Turkish skills - Strong language knowledge including excellent knowledge of German, English and Turkish: problem-free and fluent communication in situations of all kind, understanding of complex written and oral passages of all kind, the ability to discuss complex topics. Comprehensive and sound command and use of a large range of language devices. - Posses strong working knowledge of Microsoft Office, Catia and Autocad. I love meeting new people and gaining new experiences, so feel free to say hello, i can be contacted directly at: enginfeyzullah@gmail.com or +40726050374

Salariu: nespecificat

Tip job: Full time

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.05.2019 - 30.06.2019

Departament: management

Titlu Job: team manager german

Responsabilitati:

- Ensure employee happiness by creating team connection, communicating direction and goals, providing regular performance feedback and developing members of the team to ensure career growth
- Ensure that the employee attendance,absence and working hours for the team are logged accurately liaise with the HR and finance department in relation to payroll and people queries in a timely manner
- Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings
- Act as primary owner of the workflows
- Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
- Maintaining updated the knowledge related to any new product, service, internal procedure
- Understand the top user issues and make recommendations to improve products and policies; support team in being the voice of the customer to the rest of the company
- Stay connected to the customer, working on queries and handling occasional escalated issues
- Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals
- Liaising with the client on a regular basis, build successful customer relationships and act as the main point of contact for all client queries
- Lead and/or participate in projects outside of the scope of the department

01.06.2018 - 30.04.2019

Departament: management

Titlu Job: team manager german

Responsabilitati:

-Creating an inspiring team environment with an open communication culture
-Achieve all contractual KPI's
-Address timely performance & behaviour issues for own team members
-Regular huddles held for performance updates and updates from the client
-Setting clear team goals
-Delegating tasks and set deadlines for the internal team
-Communicating and attending meetings with stakeholders/clients
-Answering to all client's e-mails in max. 4hours
-Create and implement motivation plan (individual and team level)
-Creating roster based on forecast reports
-Couching and training new employees
-Motivating the team
-Supporting Operations Manager
-Weekly/Monthly meetings and feedbacks for agents
-Quality Control- Preparing weekly quality reports
-OJT

01.10.2017 - 30.06.2018

Departament: relatii clienti / call center

Titlu Job: customer care specialist

Responsabilitati:

-Customer care in German and English (Germany, Austria, Switzerland)
-Managing inbound calls and customer service inquiries
-Identifying and assessing customers' needs to achieve satisfaction

01.06.2013 - 31.08.2014

Departament: controlul calitatii

Titlu Job: controlul calitatii

Responsabilitati:

-Evaluates the qualifications of inspection personnel.
-Supports the construction roles in the management and control of subcontractors.
-Supports and participate to all the internal/external audits.
-Coordinates the relevant Tracking Systems for correct identification of materials.
-Supervises the correct equipment calibration management activities.

01.02.2013 - 30.06.2013

Departament: productie

Titlu Job: productie

Responsabilitati:

-Develop operating instructions and equipment specifications for production activities.
-Provides training and guidance to team members to accomplish production goals.
-Stay current with product specifications, engineering technology and production processes.
-Develop best practices to improve production capacity, quality and reliability.
-Investigate problems, analyze root causes and derive resolutions.
-Aid in budget preparation and monitor expenses and profitability.

01.06.2012 - 28.02.2013

Departament: administrativ / logistica

Titlu Job: logistica

Responsabilitati:

-Planning and managing logistics, warehouse, transportation and customer services
-Directing, optimizing and coordinating full order cycle
-Liaising and negotiating with suppliers, manufacturers, retailers and consumers

studii

 

Facultati:

2013 - 2017 Facultate: Inginerie Economica Industriala la Universitatea din Pitesti din Pitesti.
2010 - 2013 Facultate: Management la Universitatea Constantin Brancoveanu din Pitesti.

Premii

Premii si Distinctii
Jan 2018: In recognition of outstanding performance at Interglobe Technologies

Traininguri
Jan 2017 - Apr 2017: Internship
Production Department
Apr 2013 - Apr 2013: Internal Auditor Training Course for Quality Management Systems based on ISO/TS 16949:2009

Certificari
Mar 2013 - Mar 2013: Alliance New Product Quality Procedure Version 2.2

Jul 2012 - Jul 2012: Internship Formation Referential Global MMOG/LE



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