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Curriculum Vitae

informatii personale

 

M 27.08.1986

Permis conducere:  Cat.B, Data obtinerii:09.03.2006

Stagiu militar: da

obiectiv

 

Îmi doresc să lucrez într-un mediu profesional,unde sa imi pot folosi abilitatile acumulate si care imi poate oferi oportunitati de dezvoltare si avansare

Salariu: nespecificat

Tip job: Full time

Departament: Asigurari, Imobiliare, Vanzari, Altele, Administrativ / Logistica, Internet / e-Commerce, Achizitii, Traduceri, IT Hardware

Oras de lucru: Iasi

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.02.2019 - prezent

Departament: it software

Titlu Job: team leader

Responsabilitati:

- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Provide the team with a vision of the project objectives
- Motivate and inspire team members
- Lead by setting a good example (role model) – behavior consistent with words
- Coach and help develop team members; help resolve dysfunctional behavior
- Facilitate problem solving and collaboration
- Strive for team consensus and win-win agreements
- Ensure discussions and decisions lead toward closure
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Assure that the team members have the necessary education and training to effectively participate on the team
- Encourage creativity, risk-taking, and constant improvement
- Recognize and celebrate team and team member accomplishments and exceptional performance
- Coordinate with internal and external customers as necessary
- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
- Assure that the team addresses all relevant issues within the specifications and various standards
- Provide necessary business information
- Serve as meeting manager or chairman
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
- Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
- Help keep the team focused and on track
- Provide status reporting of team activities against the program plan or schedule
- Keep the project manager and product committee informed of task accomplishment, issues and status
- Serve as a focal point to communicate and resolve interface and integration issues with other teams
- Escalate issues which cannot be resolved by the team
- Provide guidance to the team based on management direction
- Leading incidents and requests to resolution
- Developing Service Desk process and workflows
- Providing and developing communication plans to customers
- Providing on call support
- Contributing to the Change Management Process
- Treating people with trust, respect and compassion
- Communicating openly, honestly and acting with integrity
- Enabling professional and organisational standards to be met
- Support achievement and acknowledging successes
- Creating healthy and safe environments
- Welcoming new ideas

Excellent communication skills and an ability to communicate technical directions in simple,
clear language.
- Customer service focus and an understanding of delivering to agreed customer requirements.
- Ability to quickly build rapport and to treat people with empathy and patience.
- Ability to work as part of a team and to share knowledge to support and improve service
delivery.
- Ability to be positive and actively encourage and mentor others within the team.

01.11.2017 - 28.02.2019

Departament: it software

Titlu Job: team leader backup

Responsabilitati:

- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Provide the team with a vision of the project objectives
- Motivate and inspire team members
- Lead by setting a good example (role model) – behavior consistent with words
- Coach and help develop team members; help resolve dysfunctional behavior
- Facilitate problem solving and collaboration
- Strive for team consensus and win-win agreements
- Ensure discussions and decisions lead toward closure
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Assure that the team members have the necessary education and training to effectively participate on the team
- Encourage creativity, risk-taking, and constant improvement
- Recognize and celebrate team and team member accomplishments and exceptional performance
- Coordinate with internal and external customers as necessary
- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
- Assure that the team addresses all relevant issues within the specifications and various standards
- Provide necessary business information
- Serve as meeting manager or chairman
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
- Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
- Help keep the team focused and on track
- Provide status reporting of team activities against the program plan or schedule
- Keep the project manager and product committee informed of task accomplishment, issues and status
- Serve as a focal point to communicate and resolve interface and integration issues with other teams
- Escalate issues which cannot be resolved by the team
- Provide guidance to the team based on management direction

01.04.2017 - 30.09.2017

Departament: it software

Titlu Job: special project resource

Responsabilitati:

- Project Administration
- Recording project activity
- Coordinating other project resources
- Coordinating project resources with project managers and management
- Compiling reports in order to submit them to project managers and supervizors
- Troubleshooting and creating new procedures for users
- Coordinating and training SD agents in applying procedures to users enrolled in the project
- Encrypting project assets
- Liaising between project managers and 3`rd party suppliers
- Compiling knowledge database for project related work

01.02.2017 - prezent

Departament: it software

Titlu Job: service desk analyst - l1

Responsabilitati:

- Act as a single point of contact for phone calls and emails from staff regarding IT issues and
queries
- Receiving, logging and managing calls from internal staff via telephone and email
- Maintaining an Asset Database and track changes
- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to
hardware, such as Blackberrys, Laptops, PCs and Printers
- Troubleshoot basic network issues such as ADSL broadband issues
- Escalate unresolved calls to the infrastructure support team
- Log all calls in the Service Desk Call Logging system (SCSM)
- Take ownership of user problems and follow up the status of problems on behalf of the user
and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all
service management principles
- Provide basic in-house training in MS Office applications used within the Association (Word,
Excel, Outlook, PowerPoint)
- Provide stats for the weekly Service Desk report on call trends
- Publishing support documentation to assist staff with requests for information & provide
staff training if required
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups
etc.
- To arrange for external technical support where problems cannot be resolved in house

01.06.2015 - 31.01.2017

Departament: vanzari

Titlu Job: management personal/vanzari-relatii cu clientii

Responsabilitati:

Managementul personalului angajat la punctul de productie (definire obiective ziua curenta de munca/instruirea personalului in functie de necesitati) Preluare comenzi clienti,Emitere facturi

01.10.2014 - 31.05.2015

Departament: achizitii

Titlu Job: acquisition and supply agent

Responsabilitati:

Achizitionarea de produse alimentare si de uz casnic pentru casele de batrani detinute de catre companie si distribuirea produselor conform cerintelor catre acestea

01.10.2011 - 30.09.2014

Departament: vanzari

Titlu Job: management personal/vanzari-relatii cu clientii

Responsabilitati:

Managementul personalului angajat la punctul de productie (definire obiective ziua curenta de munca/instruirea personalului in functie de necesitati) Preluare comenzi clienti,Emitere facturi

01.10.2011 - 28.02.2015

Departament: vanzari

Titlu Job: agent licitatii seap

Responsabilitati:

Cautarea de licitatii conform profilului firmei in platforma SEAP/pregatirea documentelor pentru inscrierea in licitatii

01.09.2010 - 31.10.2011

Departament: transport / distributie

Titlu Job: agent vanzari/distributie

Responsabilitati:

Transportarea produselor finite catre punctele de desfacere/incasari cash de la clientii firmei si emitere chitante

01.06.2009 - 30.09.2010

Departament: alimentatie / horeca

Titlu Job: agent ambalare/pregatire furaje

Responsabilitati:

pregatirea concentratelor si a furajelor pentru animalele de ferma (amestecuri formate dupa retete pre-definite) si calibrarea utilajelor de ambalare a acestora

studii

 

Facultati:

2017 - prezent Facultate: Zootehnie la Ion Ionescu de la Brad din Iasi. Continuarea studiilor
2014 - 2015 Facultate: Marketing & Management la Baker College din Auburn Hills. Am urmat cursuri de Management and Advanced business tactics
2011 - 2014 Facultate: Zootehnie la Ion Ionescu de la Brad din Iasi. Atentie! Am inghetat anul deoarece in anul 2014 am plecat in Statele Unite
2003 - 2005 Liceu: Filologie la Colegiul National Costache Negri din Targu Ocna.
2001 - 2003 Liceu: Matematica-Informatica la Liceul cu program Sportiv Nadia Comaneci din Onesti. Transferat la alt liceu dupa 2 ani



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