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Curriculum Vitae

informatii personale

 

F 07.09.1993

obiectiv

 

Out of the box thinker with a strong desire to learn and develop new skills in various domains. Eager to take on new roles and challenges that enable my adaptive skills and flexibility. Experienced Support Engineer with a demonstrated history of working in the computer software industry. I enjoy working in multicultural environments and seeking opportunities to improve my knowledge and experience in order to bring a valuable contribution.

Salariu: nespecificat

Tip job: Full time

Departament: Relatii publice, Office / Back-office / Secretariat, Altele, Publicitate, Educatie / Training / Arte, Tipografii / Edituri, Traduceri, IT Software

Oras de lucru: Bucuresti, Remote (de acasă)

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.04.2019 - prezent

Departament: it software

Titlu Job: support engineer for french customers

Responsabilitati:

SharePoint Online Support Engineer for Office 365 French customers.

Responsibilities:

• Communicate with Cloud customers on technical & administrative issues via email, telephone, LiveMeeting and other means of electronic communication to troubleshoot the technical problems and front-end the administrative problems.
• Effectively collaborate with peers in the immediate team and in EMEA wide teams to bring efficient and precise solutions to customers.
• Analyze problems and develop solutions to meet customers’ needs.
• Be the customer advocate and provide initiatives on improving the business and the products.
• Areas covered:
- Office 365 Admin Center, Office 365 Compliance & Security Center, SharePoint Online Admin Center, OneDrive Admin Center, Azure Portal
- SharePoint Online Search
- OneDrive Site/MySite in SharePoint Online Office 365
- OneDrive for Business Client
- OneDrive App Troubleshooting experience with iOS, Android and Windows Mobile Devices
- Office 365 Unified Groups
- SharePoint Online User Profiles
- SharePoint Online with other Office 365 services integration/configuration.
- PowerShell Administration.
- Workflows
- Managed metadata
- Customized solutions integration with SharePoint Online
- Performance
-EMS

01.07.2015 - 30.06.2016

Departament: it software

Titlu Job: it helpdesk technician with french and english

Responsabilitati:

Provide technical support in the use of computers, software programs, printers, and other peripherals

Working with remote colleagues and customers in EMEIA, Americas, APAC

Troubleshoot hardware, software and network related issues

Install, modify, and repair computer hardware and software.

The support includes answering questions teaching or instructing users regarding software or hardware functionality, and communicating policy.

Logging customer/employee queries

Understanding the network and authentication protocols

It requires analytical, technical, problem solving and organizational skills.

01.07.2014 - 31.12.2014

Departament: relatii clienti / call center

Titlu Job: agent servicii client

Responsabilitati:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for EMEIA/ AMERICAS regions:
▫ Ms Office 2010 and 2013 (Word, Excel, Power Point, Outlook)
▫ Java (Cache clearing, updating, re-installation)
▫ Networking
▫ VPN – Aventail ( retrieving log files/restarting/ re-installing services)
▫ Network adapters (updating/ re-installing in device manager, DNS renewal, Cache resolver)
▫ Troubleshooting errors that occur in Sharepoint
▫ Printers (troubleshooting of network printers)
▫ Install, modify, and repair computer software.
▫ Mobile Devices: iOS, Android, BlackBerry
▫ Follow up with customers to ensure issue has been resolved.

01.07.2013 - 30.09.2013

Departament: relatii clienti / call center

Titlu Job: consilier clienti

Responsabilitati:

-Back office support via email
-Solve various customer issues related to acquired products.
-Answer questions related to products.

studii

 

Facultati:

2012 - 2015 Facultate: Bachelor's degree la University of Bucharest din Bucharest. Foreign Languages, Literatures, and Linguistics

Premii

Voluntariat
Jan 2014 - Jun 2015: GEN90
Organizarea evenimentelor din cadrul organizatiei si editarea articolelor publicate
Calificari
Jun 2011: Cambridge Certificate of Advanced English



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