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Curriculum Vitae

informatii personale

 

M 02.10.1988

Stagiu militar: nu

obiectiv

 

Salariu: nespecificat

Tip job: Full time

Departament: Relatii publice, Marketing, IT Software, IT Hardware, MLM / Vanzari directe

Oras de lucru: Bucuresti, STRAINATATE

Nivel Cariera: Mid-Level (2-5 ani), Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.01.2013 - prezent

Departament: it software

Titlu Job: support engineer

Responsabilitati:

Supporting Microsoft EMEA customers

01.10.2011 - 01.01.2013

Departament: relatii clienti / call center

Titlu Job: client technical support senior associate

Responsabilitati:

- Attending the EMEA Honeywell Users;
- Providing comprehensive first-tier phone support for the efficient resolution of technology problems and requests for different Honeywell division end-users;
- Providing complex and unique technical troubleshooting assistance to employees across global business units;
- Accurately assessing and recording problems in the problem management tool.
- Resolving issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction;
- Managing and triaging multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Identifying potential system problems and escalate to department contact for resolution.
- Working with customers in establishing the appropriate expectation and response time
- Further developing technical aptitude and customer service knowledge, skills, and abilities
Lunch tickets, medical insurance

15.10.2009 - 30.10.2011

Departament: relatii clienti / call center

Titlu Job: customer service specialist with spanish skills

Responsabilitati:

- Taking Spanish/English calls from customers worldwide in order to book hotel rooms;
- Offering information to all customers regarding room prices/availabilities, hotels’ description;
- Using IHG’s developed software in order to make bookings (client’s database);
- Participating to all WNS Trainings: Effective Communication Skills, Stress Management, etc;
- Translating e-mails from Spanish to English and from English to Spanish;
- Enrolling IHG guests into the biggest devotion program: Priority Club Rewards;
- Communicating with the Guest Relations Department in order to solve customers’ complaints.

01.04.2009 - 01.10.2009

Departament: it hardware

Titlu Job: technical support agent

Responsabilitati:

I gave technical support to routers, phones, mobile phones, personal computers and home media products of Siemens project by phone and e-mail communications in Spanish and English languages.
Launch tickets, medical insurance

studii

 

Facultati:

2011 - 2013 Masterat: Master in Computer Science & Economy la University Romano Americana din Bucharest.
2008 - 2011 Facultate: Computer Science & Management la University Romano Americana din Bucharest.
2004 - 2008 Liceu / Școală profesională: Profile IT & Math la College National Al. I. Cuza din Focsani.
2002 - 2004 Liceu / Școală profesională: Profile IT administrative & Math la High school Azarquiel din Toledo. Spain based
1996 - 2002 Liceu / Școală profesională: Generic la School Santa Maria din Toledo. Spain based

Activitati extracurriculare

Communicative person
Detail oriented
Flexibility towards working schedule
Team work oriented
Fast adaptation in new environments

Premii

Certificate of professional competence in office computer operating
Won the first place in the Vrancea spanish olympics
Participate in the national spanish olympics 2007

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

spaniolă(avansat,avansat,avansat)



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