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Curriculum Vitae

informatii personale

 

F 06.09.1992

obiectiv

 

http://www.nicularoxana.com Constant learning Experienced Specialist with a demonstrated history of working in the customer service and support industry. Professional skilled in Microsoft Office, Oracle and SAP Platform. Acquired strong knowledge of HTML, CSS, Bootstrap and WordPress. Passionate about learning.

Salariu: nespecificat

Tip job: Full time

Departament: Office / Back-office / Secretariat, Marketing, Grafica / Webdesign / DTP, Internet / e-Commerce, Cercetare - dezvoltare, Tipografii / Edituri, IT Software

Oras de lucru: Bucuresti

Nivel Cariera: Entry-Level (< 2 ani), Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.10.2018 - prezent

Departament: office / back-office / secretariat

Titlu Job: supply chain

Responsabilitati:

Managing customers relationship by providing support via phone and email;
Coordinating any order prioritization with the supply chain organizations to meet customer expectations;
Participating at operational reviews with Customer Operational staff;Weekly meetings with stakeholders in order to analyze the demand and identify variances and suggest corrective actions;
Providing accounting and analytical support to Management and Plant Operations;
Continuously improving the planning and analysis process in line with business requirements;
Preparing ad hoc Excel reports and SAP research for management and other departments as necessary; Tracking orders, backlog, coordinating with multiple departments in Asia in order to secure the shipments;
Collecting, analyzing and interpreting data to help produce accurate reporting;
Performing detail analysis to identify errors and root causes of errors, and helping develop workable solutions or alternatives;
Subject Matter Expert (SME) in creating the linkage between the customer master group and NXP materials;
Coordinating this process with various departments (sales team, business line, marketing, customer) and finding improvements in order to ensure best practices are applied.

01.10.2016 - 31.10.2018

Departament: office / back-office / secretariat

Titlu Job: team leader

Responsabilitati:

Responsible for overall customer experience by increasing revenue and improving customer satisfaction;
Primary escalation point for all outstanding issues;
Providing user training on policy, products and system updates;
Proactively updating and distributing user procedures for OM team;
Effectively driving change and improvement of internal process;
Taking additional responsibilities to improve team performance;
Analyzing results, implementing strategies for improvement, giving and receiving 360° feedback from colleagues and management;
Setting up team meetings, discussing results, strategies for KPI improvement, motivating, providing with feedback from middle and upper management;
Working closely with Honeywell internal teams: Sales, RMA, Technical Support and Marketing;
Help implementing new technologies such as Salesforce;
Coming up with and/or implementing different initiatives to improve results and motivate agents;
Performed human resources-related tasks: reviewing and analyzing resumes of potential new
hires to verify their suitability of working with the department, directly and actively participating in
job interviews with potential new hires and providing feedback for the Project managers on the
candidates' suitability;
Analyzing a wide range of data regarding KPIs and month-to-date metric information and coaching
agents on specific opportunities and behaviors;
Analyzing reports received from upper management and several monitoring systems: checking
KPIs, productivity, applying the correct procedures, managing outliers.

01.04.2015 - 30.09.2016

Departament: office / back-office / secretariat

Titlu Job: customer service associate

01.07.2013 - 31.03.2015

Departament: office / back-office / secretariat

Titlu Job: customer support - client service

studii

 

Facultati:

2019 - 2020 Liceu / Școală profesională: JavaScript - jQuery la Avantaj Consulting din Bucharest. Variables Operators Functions
Create Move HTML tags
Form Validation
Events Effects jQuery selectors
Drop-down Menu
Animations
2019 - 2019 Liceu / Școală profesională: Responsive Web Design la Digital Skills din Bucharest. Media Queries - Responsive design
Landing Page structure
SEO Optimization
One Page and Multi Page design
SEO Optimization
WordPress
2011 - 2014 Facultate: Istorie la Universitatea Bucuresti din Bucuresti.

Premii

Proiecte
Jan 2020 - Feb 2020: Online CV
http://www.nicularoxana.com
Premii si Distinctii
Dec 2013: Japanese-Language Proficiency Test - N5

Hobby-uri
Imi place sa citesc;, Sa calatoresc;, Sa cunosc oameni noi;, Sa invat lucruri noi si sa imi testez limitele



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