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Curriculum Vitae

informatii personale

 

M 23.06.1989

Stagiu militar: nu

obiectiv

 

Salariu: 8.000,00 USD / luna

Tip job: Full time

Departament: Marketing, Telecomunicatii, IT Software, Management, Automatizari

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani), Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.04.2019 - prezent

Departament: it software

Titlu Job: software support consultant

Responsabilitati:

• Providing process solutions and ensuring sustainability in support activities for customers from different industries (ex: Caltex - petrol, Fonterra - dairy distribution, Boral - cement distribution, Hyne Timber - wood provisioning, Norges Gruppen - consumable supply chain, Norway Post - Norwegian postal service)
• Connecting to customer servers from centralized virtual machine cluster via vSphere
• Identify, reproduce, analyze the issue, convene on best practice scenarios and optimal solutions to best suit the customer's business needs within the team, deliver the solution
• Root Cause Analysis for requested issues followed by documenting and sharing the solution internally
• Urgently respond to high priority incidents when the customer is not able to perform daily activities
• Support the implementation team with software installations at customers (via remote connection), pre and post installation tests, creation of documents and maintenance of knowledge portal, solving network and hardware issues
• Worked with Windows Server, SQL Server,Windows Messaging Queues, Windows Services and Processes, Active Directory, Windows Registry, Event Viewer logs, Task Scheduler, IIS, Microsoft SC Virtual Machine Manager, VMware vSphere, CSV,XML,XSL files format

01.08.2016 - 30.04.2019

Departament: it software

Titlu Job: senior process associate/prject manager/ process trainer

Responsabilitati:

• Provide 2nd level support for all Authorized Service Centers across 17 EU countries
• Data reporting and analysis working with SAP, BI, Excel, MS SQL Server, MS Visual Studio
• Solutions development for improving the KPIs by facilitating the process
• Quality check analysis
• Standard Operating Procedure creation
• Project management role for implementing 2 RPA bots
• Working closely with the development team, providing data and information about process requirement, testing the scripts, time and motion calculation
• RPA delivering productivity of 1.75 FTEs
• Being in charge of coaching and delivering training to all new joiners for technical support team. Making sure they have necessary knowledge to start processing client data
• Creating and developing training plans and LTO tests, working closely with the in house training manager

01.12.2015 - 30.06.2016

Departament: it software

Titlu Job: qa tester

Responsabilitati:

• Analyzing & writing BUG reports for issues caught by the regression, functional test
• Submitting BUG reports and helping developers fix the issue by reproducing the encountered defects
• Following the BUG report's life-cycle from the opened state to the resolved state
• Run simple queries, creating stored procedures to ease searches in MySQL DB
• Usage of Atlassian Confluence and JIRA platforms

studii

 

Premii

Traininguri
Sep 2017 - Apr 2018: BIT Academy
2017 - 2018
BIT Academy Bucharest
Courses
SQL Fundamentals Module I Sep - Nov 2017
SQL Programming Module II Feb - Apr 2018



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