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Curriculum Vitae

informatii personale

 

F 15.02.1984

Permis conducere:  Cat.B, Data obtinerii:17.10.2007

obiectiv

 

Expand leadership responsibilities, improve organizational ability to exceed corporate goals, and help honor all long-term commitments made to customers, stockholders, employees and the communities in which we live.

Salariu: nespecificat

Tip job: Full time

Departament: Altele

Oras de lucru: STRAINATATE

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.06.2016 - prezent

Departament: inginerie

Titlu Job: service level manager

Responsabilitati:

Manage internal and external customer relationship regarding Service Level Agreements or Operation Level agreements for Service Lines with respect to operational, contractual and service performance related issues.
Support the Project Managers and Service Managers in defining and implementing individual Service Level Agreements for services where standard and optional services and service level are not applicable.
Single point of contact between Demand Management and delivery units on all Service Catalog and SLA framework issues.
Accountable and responsible for the Service Catalogs and Service Level framework in alignment with architecture, service delivery and service operations.
Accountable for the implementation of SLA parameter (KPIs) for all services in ticketing system and CMDB to enable service delivery, service operations and reporting to deliver their service according to the agreed service level.
Assure agreed service quality appropriate to the business needs.
Responsible for budgeting every change or add-on within the Service Catalog.

01.04.2012 - 30.06.2016

Departament: inginerie

Titlu Job: incident manager

Responsabilitati:

• Assemble,manage and coordinate large, critical regional/global projects for clients in the Telecommunications Domain in diverse global teams and time zones.
• Manage and coordinate the escalation process and suggest corrective and preventive actions, and also make recommendation to prevent the re-occurrence of similar incidents.
• Assess technical and business impact of every incident. Be all-time aware to have taken on a Management and Leadership function and act all times accordingly.

01.03.2011 - 30.04.2012

Departament: inginerie

Titlu Job: services engineer – first level assurance

Responsabilitati:

-Ensures a high level of network availability and performance
-Plans, designs, troubleshoots and resolves problems in order to stabilize and optimize customer networks.
-Carry out routine preventive maintenance of the network performance and network elements - health check assessment to proactively identify needed preventive or corrective actions
-Performs regular shift activities
-Support in developing a training plan and giving trainings for technicians at lower career stage

01.06.2009 - 31.03.2011

Departament: inginerie

Titlu Job: service desk technician

Responsabilitati:

- Monitor and resolve any interferences with SLAs agreed with the customer;
- Develop new processes or improve the new ones based on feedback received;
- Chasing tickets managed by technical teams;
- Monitoring, analyzing and providing support with regard to the performance and connectivity of client’s network;
- Escalate faults to the next level;
- Maintain the communication line with all teams;
- Notify major faults

01.09.2007 - 31.05.2009

Departament: internet / e-commerce

Titlu Job: account representative on it market

Responsabilitati:

- Create and administrate customer portfolio;
- Identifying new IT business opportunities;
- Enlarging client's portfolio, identifying customer's needs, developing and maintaining relationship with clients;
- Presenting and promoting the company's IT solutions;
- Preparing commercial offers.

studii

 

Facultati:

2002 - 2007 Facultate: Telecommunications Management la The Faculty of Electronics, Telecommunications and Information Technology din Bucuresti.

Premii

Certificari
Mar 2017 - Mar 2017: ITIL Service Level Analyst class and exam certification
The Service Level Analyst certification is very closely aligned to the Skills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role.
Dec 2016 - Dec 2016: ITIL Service Design class and exam certification
Management and control of all Service Design activities
Management and application of Service Design concepts, inputs, outputs and activities
Knowledge of Service Design principles and management of Service Design processes
Control and coordination of Service Design technology related activities
Justification and control of the organizational and technological issues on Service Design
Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.
Oct 2015 - Oct 2015: ITIL Service Operation class certification
Introduction to Service Operation
Service Operations Principals
Service Operation Processes
Common Service Operation Activities
Organising Service Operation: Functions
Technology Considerations
Implementation Considerations
Challenges, Critical Success Factors and Risks.
Mar 2013 - Mar 2013: ITIL Foundation v4 class and exam certification
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.
Traininguri
Feb 2017 - Feb 2017: Lean Six Sigma
White Belt
Proiecte
May 2006 - Jul 2006: Awarded in Students Business Plan competition organized by Polytechnic of Bucharest

Hobby-uri
Christian Adventure School of mountain guides organized by Christian Tour



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