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Curriculum Vitae

informatii personale


M 16.12.1990

Stagiu militar: nu



Interested in technology and the ways it's shaping our lives and businesses. Extended experience in tech support, AI and cloud computing, gained by working with clients from the German-speaking space (DACH). German speaker. ITIL Foundation and Service Operation certified. Agile (Scrum - PSM 1) certified.

Salariu: nespecificat

Beneficii: Salariu fix si motivant in raport cu munca desfasurata

Tip job: Full time

Departament: Telecomunicatii, Relatii clienti / Call center, IT Software, IT Hardware

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala


01.08.2019 - prezent

Departament: telecomunicatii

Titlu Job: service introduction manager (german)


- Accountable for Workplace Management and BSS projects delivery, as well as service introduction management within Vodafone DE
- Manages key stakeholders in the delivery chain of assigned projects
- Owns the communication and alignment between the Business and IT services management teams
- Plans and requests for resources to be allocated on the assigned projects
- Monitors progress on projects, addressing adjustments needed for successful delivery
- Ensures that projects are delivered according to Vodafone DE standards, processes and governance
- Acts as an entry point for escalations to management

01.03.2019 - 31.08.2019

Departament: it software

Titlu Job: business analyst (german)


#DigitalTransformation #Agile #BA #Business Analysis

- Collaboration in the setup of agile and adaptive design and development structures (. Scrum, DevOps, Design Thinking,…) with different IT partners
- Definition of specifications / business concepts to set up IT-systems running workshops together with the service lines in order to understand “as is” process and to develop beneficial ideas to enhance customer journey at “to be” processes
- Implementing software with model based development – low code approach with direct capture objective methodology
- Coordination and testing of information model changes in (HR) reporting platforms
- Harmonizing HR data models between different reporting systems
- Communication of content and process changes to IT colleagues and other stakeholders
- Monthly implementation of company structure and further basic system information
- Analysis and solution coordination of system errors
- Content and process support
- Quality assurance

01.11.2018 - 31.03.2019

Departament: it software

Titlu Job: partner technical consultant - office 365 (german)


- Office 365 - Tenant Creation/Administration
- Exchange Online (on-prem/other providers to Exchange Online migrations)
- Skype for Business Online / Microsoft Teams (Skype for Business to Microsoft Teams migrations)
- Azure Active Directory - Administration
- Azure AD Connect

01.09.2017 - 30.11.2018

Departament: it software

Titlu Job: digital coach (german)


The Digital Coach role combines responsibilities of the SME and Business Analyst roles.
#DigitaTransformation #Agile #Scrum #cognitive

• Make sure that the operational process and procedures are followed and initiate the corrective action (if the case) the product functionalities
• Manage the escalation process for both technical and management escalations ensuring that all escalations take place in required timescales to ensure optimum service levels.
• Perform trend analysis and preventative maintenance.
• Assist in the planning, implementation and deployment of products with all development, implementation and change management phases.
• Analyse requirements, procedures and problems to improve existing product and to continue to evolve processes and behaviours.
• Plan and conduct requirements-gathering sessions to elicit business requirements from business stakeholders and subject-matter experts.
• Ensure that functional requirements are clearly defined, fitting with the business objectives, are feasible and do not conflict with other requirements.
• Communicate effectively to all stakeholders and senior management through lifecycle of projects both in person and in writing.
• Provide training and guidance to less experienced team members and be a senior voice guiding the team.

01.05.2014 - 30.09.2017

Departament: it software

Titlu Job: business support system analyst (german)


The BSS Solution Line (Business Support System Solution Line) is the single point of contact for all the incidents (also high priority - outages) and the service request regarding the business applications.

▪ Understanding customer incidents and impact;
▪ Assessment of business impact according to the reported issue;
▪ Know-How business support;
▪ Execution of resolution activities for incidents and documentation of resolution;
▪ Coordination of different parties during resolution; and escalation activities whenever necessary;
▪ Incident Management
▪ Request Opening and Classification;
▪ Request Handling and Reporting;
▪ Procedure Clearing and scope clarification
▪ Communication with other IT Service teams as well as to internal customers.

01.07.2013 - 31.05.2014

Departament: it software

Titlu Job: 1st level support agent with german


The Service Desk was the single point of contact for incidents, service requests and outages. The communication was made in German.

▪ Provides first level IT Support
▪ Performs initial level of problem identification and attempts resolution
▪ Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
▪ Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
▪ Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base
▪ Shares information required for the team to be successful
▪ Strong customer service attitude

01.04.2012 - 28.02.2013

Departament: vanzari

Titlu Job: customer advisor


(Part-time job - Student)
▪ Advise clients for books and other products
▪ Helping customers in finding the books or products that suited their needs.
▪ Work in the firms transaction program (for price modifications, bills etc.)




2010 - 2013 Facultate: Limba si Literatura Romana - Limba si Literatura Germana la Facultatea de Litere din Bucharest. ▪ Romanian and German literature
▪ Romanian and German Grammar – Pragmatics, Syntax, Morphology
▪ Writing and Reading techniques
▪ Romanian – German / German – Romanian translations
▪ Austrian German through film (as optional course)
▪ Migration literature (Migrantenliteratur) – German
2006 - 2010 Liceu / Școală profesională: Limba si literatura la Colegiu National Iulia Hasdeu din Bucharest. ▪ Focus on foreign languages – English, French, German
▪ Translations and Grammar
▪ Mass Media and its Impact on Today Society (optional course)
▪ Economics


Dec 2019: AgilePM® (2014) Foundation and Practitioner
Jun 2018: PSM I - Professional Scrum Master I
May 2018: Lean6Sigma - White Belt

Dec 2017: ITIL® Intermediate Certificate in IT Service Operation
Sep 2017: ITIL® Foundation 2011
Jun 2019: Business Process Modeling, Analysis and Optimization
Sep 2017: Kepner Tregoe
Teilnehmerzertifikat - Incident and Problem Management Workshop
Aug 2017: Scrum Agile
Learning Tree UK
Apr 2016: CCNA 3 - Scaling Networks
Jan 2016: CCNA 2 - Routing and Switching Essentials
Oct 2015: CCNA 1 - Introduction to Networks

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