Candidatii eJobs pot alege daca CVul lor este: CONFIDENTIAL, PUBLIC sau daca este disponibil doar clientilor eJobs. CVul de pe acesta pagina este public (fara date de contact insa). CVul Public ii ofera candidatului mai multe oportunitati de a fi gasit si contactat de potentiali angajatori. CVurile disponibile doar clientilor eJobs au un format mai complex, contin mai multe informatii si sunt mult mai detaliate.
Candidatii eJobs isi pot schimba in orice moment disponibilitatea CVului.

Daca sunteti firma si doriti sa contactati candidatul de mai jos, trimiteti-ne aceasta cerere la Contact@ejobsgroup.ro, alaturi de linkul catre aceasta pagina.

Unul din Relationship Managerii eJobs o sa va contacteze in maxim 24 de ore si o sa va ofere datele de contact DOAR dupa ce candidatul isi exprima acordul in acest sens.




Curriculum Vitae

informatii personale

 

M 16.12.1990

Stagiu militar: nu

obiectiv

 

Interested in technology and the ways it's shaping our lives and businesses. Extended experience in tech support, AI and cloud computing, gained by working with clients from the German-speaking space (DACH). German speaker. ITIL Foundation and Service Operation certified. Agile (Scrum - PSM 1) certified.

Salariu: nespecificat

Beneficii: Salariu fix si motivant in raport cu munca desfasurata

Tip job: Full time

Departament: Telecomunicatii, Relatii clienti / Call center, IT Software, IT Hardware

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.08.2019 - prezent

Departament: telecomunicatii

Titlu Job: service introduction manager (german)

Responsabilitati:

- Accountable for Workplace Management and BSS projects delivery, as well as service introduction management within Vodafone DE
- Manages key stakeholders in the delivery chain of assigned projects
- Owns the communication and alignment between the Business and IT services management teams
- Plans and requests for resources to be allocated on the assigned projects
- Monitors progress on projects, addressing adjustments needed for successful delivery
- Ensures that projects are delivered according to Vodafone DE standards, processes and governance
- Acts as an entry point for escalations to management

01.03.2019 - 31.08.2019

Departament: it software

Titlu Job: business analyst (german)

Responsabilitati:

#DigitalTransformation #Agile #BA #Business Analysis

- Collaboration in the setup of agile and adaptive design and development structures (. Scrum, DevOps, Design Thinking,…) with different IT partners
- Definition of specifications / business concepts to set up IT-systems running workshops together with the service lines in order to understand “as is” process and to develop beneficial ideas to enhance customer journey at “to be” processes
- Implementing software with model based development – low code approach with direct capture objective methodology
- Coordination and testing of information model changes in (HR) reporting platforms
- Harmonizing HR data models between different reporting systems
- Communication of content and process changes to IT colleagues and other stakeholders
- Monthly implementation of company structure and further basic system information
- Analysis and solution coordination of system errors
- Content and process support
- Quality assurance

01.11.2018 - 31.03.2019

Departament: it software

Titlu Job: partner technical consultant - office 365 (german)

Responsabilitati:

- Office 365 - Tenant Creation/Administration
- Exchange Online (on-prem/other providers to Exchange Online migrations)
- Skype for Business Online / Microsoft Teams (Skype for Business to Microsoft Teams migrations)
- Azure Active Directory - Administration
- Azure AD Connect

01.09.2017 - 30.11.2018

Departament: it software

Titlu Job: digital coach (german)

Responsabilitati:

The Digital Coach role combines responsibilities of the SME and Business Analyst roles.
#DigitaTransformation #Agile #Scrum #cognitive

Responsibilities:
• Make sure that the operational process and procedures are followed and initiate the corrective action (if the case) the product functionalities
• Manage the escalation process for both technical and management escalations ensuring that all escalations take place in required timescales to ensure optimum service levels.
• Perform trend analysis and preventative maintenance.
• Assist in the planning, implementation and deployment of products with all development, implementation and change management phases.
• Analyse requirements, procedures and problems to improve existing product and to continue to evolve processes and behaviours.
• Plan and conduct requirements-gathering sessions to elicit business requirements from business stakeholders and subject-matter experts.
• Ensure that functional requirements are clearly defined, fitting with the business objectives, are feasible and do not conflict with other requirements.
• Communicate effectively to all stakeholders and senior management through lifecycle of projects both in person and in writing.
• Provide training and guidance to less experienced team members and be a senior voice guiding the team.

01.05.2014 - 30.09.2017

Departament: it software

Titlu Job: business support system analyst (german)

Responsabilitati:

The BSS Solution Line (Business Support System Solution Line) is the single point of contact for all the incidents (also high priority - outages) and the service request regarding the business applications.

Responsibilities:
▪ Understanding customer incidents and impact;
▪ Assessment of business impact according to the reported issue;
▪ Know-How business support;
▪ Execution of resolution activities for incidents and documentation of resolution;
▪ Coordination of different parties during resolution; and escalation activities whenever necessary;
▪ Incident Management
▪ Request Opening and Classification;
▪ Request Handling and Reporting;
▪ Procedure Clearing and scope clarification
▪ Communication with other IT Service teams as well as to internal customers.

01.07.2013 - 31.05.2014

Departament: it software

Titlu Job: 1st level support agent with german

Responsabilitati:

The Service Desk was the single point of contact for incidents, service requests and outages. The communication was made in German.

Responsibilities:
▪ Provides first level IT Support
▪ Performs initial level of problem identification and attempts resolution
▪ Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
▪ Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
▪ Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base
▪ Shares information required for the team to be successful
▪ Strong customer service attitude

01.04.2012 - 28.02.2013

Departament: vanzari

Titlu Job: customer advisor

Responsabilitati:

(Part-time job - Student)
▪ Advise clients for books and other products
▪ Helping customers in finding the books or products that suited their needs.
▪ Work in the firms transaction program (for price modifications, bills etc.)

studii

 

Facultati:

2010 - 2013 Facultate: Limba si Literatura Romana - Limba si Literatura Germana la Facultatea de Litere din Bucharest. ▪ Romanian and German literature
▪ Romanian and German Grammar – Pragmatics, Syntax, Morphology
▪ Writing and Reading techniques
▪ Romanian – German / German – Romanian translations
▪ Austrian German through film (as optional course)
▪ Migration literature (Migrantenliteratur) – German
2006 - 2010 Liceu / Școală profesională: Limba si literatura la Colegiu National Iulia Hasdeu din Bucharest. ▪ Focus on foreign languages – English, French, German
▪ Translations and Grammar
▪ Mass Media and its Impact on Today Society (optional course)
▪ Economics

Premii

Certificari
Dec 2019: AgilePM® (2014) Foundation and Practitioner
https://apmg-international.com/successful-candidates
Jun 2018: PSM I - Professional Scrum Master I
https://www.scrum.org/certification-list
May 2018: Lean6Sigma - White Belt

Dec 2017: ITIL® Intermediate Certificate in IT Service Operation
https://www.axelos.com/successful-candidates-register
Sep 2017: ITIL® Foundation 2011
https://www.axelos.com/successful-candidates-register
Traininguri
Jun 2019: Business Process Modeling, Analysis and Optimization
Trilex
Sep 2017: Kepner Tregoe
Teilnehmerzertifikat - Incident and Problem Management Workshop
Aug 2017: Scrum Agile
Learning Tree UK
Apr 2016: CCNA 3 - Scaling Networks
BitAcad
Jan 2016: CCNA 2 - Routing and Switching Essentials
BitAcad
Oct 2015: CCNA 1 - Introduction to Networks
BitAcad



Pagini: 1  2  3  4  5  6  7  8  9  10  11  12  13  14  15  16  17  18  19  20 

E timpul pentru un browser mai bun

De la 1 octombrie 2019, te informăm că site-ul eJobs.ro nu va mai putea fi accesat prin browser-ul Internet Explorer din cauza funcționalităților reduse ale acestuia. Accesează-ne cu încredere folosind unul dintre browserele mai moderne: Google Chrome, Mozilla Firefox, Safari sau Edge.

Am înțeles
close