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Curriculum Vitae

informatii personale


F 09.10.1969

Permis conducere:  Cat.B, Data obtinerii:10.05.1992



Dear all, I am active looking for a new job opportunity. My background is in Finance and I have over 9 years experience in leading operations for multiple clients within the outsourcing business. In my last role, I was leading the operations for different clients (projects) with a headcount of 1oo+ people, ensuring the on time delivery of the services (KPI's, performance metrics, transformation of processes, transition), being at the same time the budget owner and having as a main goal to meet the financial targets, reduce costs through increase of productivity and continuous improvement, as well as maintaining the relationship with the clients. Also in my role I had a significant area of responsibility in people management having as main goal to increase retention of personnel, to hire the right profiles to set up targets and evaluate performance as well as to motivate, to guide and coach my team in order to deliver the contractual agreements at the highest standards. Moreover I have been leading re-engineering projects such as transformation projects, set up of new sites from infrastructure and hiring to transition and improvement of processes. Please contact me over my phone 0040 724 214 913. I am fluent in English and German and my availability is immediate. Thank you for your support Kind regards, Anca Dragomir

Salariu: 600,00 USD / luna

Tip job: Full time

Departament: Vanzari, Administrativ / Logistica, Achizitii, Relatii clienti / Call center, Financiar / Contabilitate, Management

Oras de lucru: Bucuresti

Nivel Cariera: Manager / Executiv

Disponibil: oricand

experienta profesionala


01.05.2011 - prezent

Departament: management

Titlu Job: service delivery leader


- Leading the F&A Operations for different accounts within the CPG/Retail business ( AP, OTC, GL & Procurement Processes / + 100 Headcount)
- Responsible for meeting the financial target and execution of operating plan
-Build strong communication and relationship with the customer team and project leaders
-Driving improvement projects in order to increase productivity and cost efficiency like: Standardization Projects, E2E Transformation Projects, Decoupling Projects, Lean Sig Sigma
-Transition of processes and ensuring knowledge transfer from client to BPO
- Account planning and delivery support strategy
- Ensuring quality of service and managing costs of delivery by looking at better ways to provide service in a cost efficient manner.
- Monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner
- Understand customer requirements and business opportunity/requirements identification

01.08.2007 - 01.05.2011

Departament: management

Titlu Job: operations manager


-Managing the F&A Operations for a global company ( AP, OTC, GL & Procurement Processes) – Pharma industry
- Minimize Customer issues and concerns proactively and maintain high level of customer satisfaction
- Build strong communication and relationship with the region and the customer team
- Responsible for growth and increase of scope
- Meeting the service level agreements
- Managing budget - spending and costs recovery
- Master the team's scope of all activities and related business processes
- Coordinate and supervise follow-up process and ensure accurate and timely resolution of agreed actions.
- Performance evaluation and identification of training and coaching opportunities and needs for team members/ team leaders

01.04.2006 - 01.07.2007

Departament: management

Titlu Job: team leader


- Leading the Accounts Receivable Operations for a German client
- Supervision of team performance – coach, support and appraise. Screen and select team members as per customer requirements
- Preparing learning path for testers and training materials for new hires
- Coordinate and supervise follow-up process and ensures accurate and timely resolution of agreed actions.
- Monitor Key Performance Indicators & targets of the team
- Improve process capability

01.05.2003 - 01.04.2006

Departament: financiar / contabilitate

Titlu Job: economist


- Client support (invoices, cheques, best before terms, returns
- Keeping permanent contact with our external suppliers (Germany)
- Debt recovery - Collections
- account reconciliation
- Order to Cash Management
- Negotiating commercial contract terms with leader companies such as payment terms, percent of discount, logistic terms
- Logistics - imports / exports & Stocks optimization

01.10.2001 - 01.05.2003

Departament: financiar / contabilitate

Titlu Job: executive manager


General administration
Organizing tenders regarding purchasing of various equipments
Follow-up the company expenses, budget oriented
Follow up payments/ receivables
People management

01.10.1994 - 01.10.2001

Departament: financiar / contabilitate

Titlu Job: head of finance and administration


Managing the activity of the Finance Department:

- General administration
- Monthly reporting to the Headquarters in Germany
- Follow-up the company expenses, budget oriented
- Salaries, taxes
- Follow-up financial situation of clients / collection
- Negotiating the contracts with internal suppliers




2009 - 2011 MBA (Master of Business Administration): Finance la University of Sheffield din Sheffield.
1998 - 2001 Facultate / Colegiu: Inginerie economica la Universitatea de Științe Agronomice și Medicină Veterinară din București din Bucuresti.
1992 - 1998 Facultate / Colegiu: Management Financiar Contabil si Administrativ la Institute of Economical Studies Tg. Jiu din Petrosani.
1976 - 1988 Liceu: Germana la Liceul German Goethe din Bucuresti.


Liceul German - limba Germana
FX Workshop - Citibank Romania



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