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Curriculum Vitae

informatii personale

 

M 19.09.1991

Stagiu militar: da

obiectiv

 

Franco-Roumain. Dynamique, autonome, responsable, j'aime relever des défis et challenges.

Salariu: 6.300,00 USD / luna

Tip job: Full time

Departament: Vanzari, Resurse umane / Psihologie, Administrativ / Logistica, Internet / e-Commerce, Relatii clienti / Call center, Inginerie, IT Software, IT Hardware, Financiar / Contabilitate

Oras de lucru: Bucuresti, Brasov

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.04.2019 - prezent

Departament: vanzari

Titlu Job: inside sales district manager

Responsabilitati:

Reach or exceed assigned sales goals
Implement sales strategies and call prioritization
Develop and execute a cold calling strategy to target prospects
Mine existing and prospective clients for referral business
Establish and maintain good customer relations, with both internal and external customers
Connect customers' business needs with ADP products and services
Cross-sell other ADP solutions to existing clients
Build network via phone with key decision makers in a designated territory

01.01.2019 - 30.04.2019

Departament: specialisti / tehnicieni

Titlu Job: service clients france

Responsabilitati:

Handling native language customer contacts, including responding to incoming phone calls and written correspondence.
Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
Meet standards in volume, quality, performance & attendance.
Fully investigates the Customer’s requirements using specific systems and procedures
Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.
Accurate logging of all contacts and following up on action plans using a case management system
Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.
Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.
Performs other related duties, as assigned, flexibility towards work
Ensure compliance with company regulations with regards to Data Security and Protection Standards

01.09.2017 - 31.01.2019

Departament: administrativ / logistica

Titlu Job: analist

Responsabilitati:

- Represents the interface with the Service Department and Logistics Service Parts Department,
- Acts as one contact to the Customers/stake holders/country and functional representatives,
- Having the role of Dispatcher, he/she receives service requests from customers and field engineers,
- Records all data provided by the customer in the systems,
- Monitors constantly the status of open cases (VANTIVE/SCAN/TAIGETE),
- Places spare part orders for customers and /or field engineers,
- Upon request from field engineers the dispatcher offers data about equipment, customers, etc,
- Plans and keeps track of activities performed by field engineers;
- Monitors and updates field engineers’ agenda,
- In special situations, performs the formalities needed for closing cases,
- Performs needed formalities in order to register newly installed equipment in the system,
- Makes sure that all documents are archived in electronic format,
- Checks status for all contracts created,
- Contract renewal,
- Invoice releasing,
- Cancels contracts as per request based on provided procedures,
- Issues manual invoices and credit notes in SAP,
- Adjusts all contracts any time it is needed,
- Monitors and processes all transactions (IMOS, SCAN, SAP) on a daily basis, runs reports and identifies solutions for all the issues occurred,
- Provides information related to any contract adjustments to the customer in due time, ensuring transparency,
- Performs the eXceed survey, as per programme requirements,
- Performs the calls within the scheduled time frame in order to gather the necessary ammount of completed surveys from the customers on French language (Number of completed eXceed interviews per week),
- Ensures quality in the completed intreviews from the customers,
- Escalates all the cases where the customers are unhappy with the company/product/sales or Service experience as per programme procedure (open formal escalation in Vantive/CRM/email) and ensures the correct owners are informed,
- Applies correct coding based on the feedback received from the customer,
- Attends the weekly/monthly team meatings and provides feedback about the eXceed programe,
- Involves himself/herself constantly in the processes improvement,
- Takes part in project-based activities within the process.

01.01.2017 - 31.07.2017

Departament: administrativ / logistica

Titlu Job: assistant commercial

01.12.2015 - 31.01.2017

Departament: educatie / training / arte

Titlu Job: assistant d'éducation

01.09.2014 - 31.12.2015

Departament: vanzari

Titlu Job: responsabil stock/depozit

01.12.2013 - 30.09.2014

Departament: vanzari

Titlu Job: vanzator

studii

 

Facultati:

2010 - 2012 Facultate / Colegiu: Asistent Manager la Lycée René Cassin din Strasbourg. 2 ani de studii superioare.
2009 - 2010 Liceu: Resurse Umane la Lycée René Cassin din Strasbourg. Clasa a 12a
2008 - 2009 Liceu: Comunicare la Lycée René Cassin din Strasbourg. Clasa a 11a
2007 - 2008 Liceu: Informatica si Comunicare la Lycée René Cassin din Strasbourg. Clasa a 10a

Premii

Traininguri
Jun 2016: Antrenor Copii si juniori si seniori
Antrenor categoria U15 AS Kochersberg
Antrenor echipa rezerva la FC Truchtersheim.
Hobby-uri
Fotbal, Basket, Cinema



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