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Curriculum Vitae

informatii personale

 

F 15.06.1995

obiectiv

 

I am a very dependable and creative person with great communications skills gained by working in many different fields and interacting with various people (especially in customer service). My team-work abilities and understanding of other's needs come from the fact that i am very open and energetic as I am a social centered person. Being very organised is a must for me as I enjoy multitasking as much as possible. I would like to say I am a fun, yet reliable employee that will deliver good results.

Salariu: 2.500,00 USD / luna

Tip job: Full time

Departament: Relatii publice, Arhitectura / Design interior, Grafica / Webdesign / DTP, Educatie / Training / Arte, Administrativ / Logistica, Relatii clienti / Call center, Controlul calitatii, Financiar / Contabilitate, Crewing / Casino / Entertainment, Confectii / Design vestimentar

Oras de lucru: Iasi, STRAINATATE

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.02.2019 - 31.07.2019

Departament: altele

Titlu Job: senior compliance associate

Responsabilitati:

• Contributing to ensure that the Amazon websites content is accurate and up to date.
• Populating content for the product catalogs on the Amazon websites;
• Participating in the identification and correction of catalog errors; investigating catalog related complaints;
• Creating reports regarding work received and work performed;
• Resolving problems that appear on the supply chain and help improve inventory health.
• Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes;
• Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met; • Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions;

01.05.2018 - 31.08.2018

Departament: financiar / contabilitate

Titlu Job: payroll clerk

Responsabilitati:

• Maintains payroll information by collecting, calculating, and entering data.
• Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
• Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
• Resolves payroll discrepancies by collecting and analyzing information.
• Provides payroll information by answering questions and requests.
• Maintains payroll operations by following policies and procedures; reporting needed changes.
• Maintains employee confidence and protects payroll operations by keeping information confidential.

01.03.2017 - 28.02.2018

Departament: altele

Titlu Job: payroll administrator/ customer service/ track & trace

Responsabilitati:

• Processes company's payroll every pay period.
• Maintains payroll processing system and records by gathering, calculating, and inputting data .
• Answers staff questions about wages, deductions, attendance, and time records.
• Handles changes in exemptions, job status, and job titles.
• Identifies, investigates, and resolves discrepancies in timesheet and payroll records.
• Completes payroll reports for record-keeping purposes or managerial review.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Taking incoming calls and helping customers tracking their orders.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Managing large amounts of inbound and outbound calls in a timely manner.

01.04.2016 - 28.02.2017

Departament: relatii clienti / call center

Titlu Job: customer service/ quality care

Responsabilitati:

• Informs clients by explaining procedures; answering questions; providing information.
• Answering calls, emails and web chat enquiries from customers
• Dealing with customer orders, card payments, enquiries, and complaints
• Advising about products and services
• Updating customers' records on computer databases
• Accomplishes sales and organization mission by completing related results as needed.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Managing large amounts of inbound and outbound calls in a timely manner

01.08.2014 - 31.12.2017

Departament: grafica / webdesign / dtp

Titlu Job: creative director/co-founder

Responsabilitati:

• Strategize about online marketing and advertising, how to grow the company.
• Help define our go to market message, develop & execute our marketing plan.
• Analyze the competition and recommend strategic moves for the company.
• Research, recommend, and implement processes and systems.
• Strong understanding of social media and a belief in the power of utilizing it.
• Working with clients to discuss the images they require and how they want to use them.

01.06.2014 - 28.02.2015

Departament: confectii / design vestimentar

Titlu Job: assistant manager

Responsabilitati:

• Supervising the models and their jobs
• Making sure that every model is present / ready / and well trained for a fashion show
• Constant communication with the sponsors and partners
• Planning a fashion event and making sure everything works smoothly
• Have good communication and people skills
• Setting up photographic equipment
• Be able to foresee and evaluate potential problems, and deal with them calmly
• Be skilled in image-manipulation and image-management software

01.11.2013 - 30.06.2014

Departament: altele

Titlu Job: manager

Responsabilitati:

•Deliver excellent customer service and maintain a high standard of customer management, at all times • Work in all areas of the club, bar and office, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified
• Maximise all sales opportunities in the business, including quality of food and drink service and availability, using all company point-of-sale as directed; have an understanding of all promotions
• Communicate effectively with the team, through regular meetings – manager’s meetings to be held weekly and staff meetings to be held monthly, in line with the communications calendar.

studii

 

Facultati:

2018 - 2018 Colegiu / Studii postliceale: Admin Programs la Highbury College din Pourtsmouth ( United Kingdom ).
2014 - 2015 Facultate: Sociology la "Alexandru Ioan Cuza" University - Sociology din Iasi.
2010 - 2014 Liceu / Școală profesională: . la "Colegiul National Garabet Ibraileanu" Highschool din Iasi.

Premii

Voluntariat
Jan 2013 - Sep 2019: Diverse
numeroase evenimente ca si organizator / in organizare



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