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Curriculum Vitae

informatii personale

 

M 26.08.1990

Permis conducere:  Cat.B, Data obtinerii:01.10.2009

Stagiu militar: nu

obiectiv

 

Profesionist in Customer Success Management, Service Delivery, Service Transition, Customer Experience

Salariu: 10.000,00 USD / luna

Beneficii: Salarizare atractiva, bonusuri de performanta si calitate a mediului de lucru.

Tip job: Full time

Departament: Vanzari, Marketing, Internet / e-Commerce, Telecomunicatii, IT Software, IT Hardware, Management, Project Management

Oras de lucru: Bucuresti, STRAINATATE, Remote (de acasă)

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.03.2015 - prezent

Departament: it software

Titlu Job: sales operations analyst

Responsabilitati:

- Responsible of compiling and delivering sales reports containing purchase histories and
analysis of installed licenses in concordance with Adobe agreements and License Entitlements;
- Responsible of analyzing and compiling Sales Pipeline for processing expiring term contracts;
creating sales opportunities in SFDC in order for the Sales Team to further analyze their clients
portfolio;
- Sales support on contract renewals and License Entitlements Reports;
- Managing and refreshing the Contracts Renewals Pipeline for the current Financial Year;
- Compiling Quality Checks on reports for further processing;

01.05.2013 - 31.03.2015

Departament: vanzari

Titlu Job: analist servicii clienti (pricing specialist)

Responsabilitati:

- Responsible of receiving, analyzing and quoting the requests received through our Smart
Quote portal submitted by our partners.
- Providing quality assistance for the sales organization which implies special prices
agreements and commissions for the sales team;
- Representing for the partners the point of contact for financial offers;
- Taking and processing requests from partners, sales force and other trade groups according
to time and quality requirements aggraded at the organization level;
- Performing financial analysis of the requests to ensure that the correct levels of discounts are
granted according to the settled rules;
- Ensuring that prices. discounts and any other relevant information are correct, obtaining
necessary approvals according to the process, in order to complete the financial offer;
- Delivering reports with processed transactions in accordance with the practices and processes
aggraded at the organization level.

01.08.2012 - 31.05.2013

Departament: telecomunicatii

Titlu Job: customer care representative - reprezentant relatii cu clientii

Responsabilitati:

- Receiving and analyzing various technical requests from the customers (B2B) through
different channels (phone, mail, fax or website - Icare platform);
- Creating Service Request and filling in all relevant information;
- Ensuring the customer satisfaction rate for every problem solved by engineers in order to
close the ticket with customer satisfaction results;
- Receiving and analyzing Spare Parts Requests;
- Handling incoming calls and service request in a professional manner,customer orientated
and eficiency in handling request.

01.10.2010 - 30.06.2012

Departament: relatii publice

Titlu Job: voluntariat

Responsabilitati:

Volunteering in the faculty's Economics Student League. Domains: Marketing; MICE organising; fund-raising

studii

 

Facultati:

2012 - 2014 Masterat: Business/ Administrarea Afacerilor la Academia de Studii Economice din Bucuresti, Facultatea de Comert din Bucuresti.
2009 - 2012 Facultate: Economia Comertului, Turismului si a Serviciilor la Universitatea "Alexandru Ioan Cuza" din Iasi.

Facultati in straiatate

efectuat un stagiu de 3 luni in Statele Unite ale Americii, prin programul Work & Travel America, echivalat ca internship
Am aplicat si am fost acceptat in cadrul facultatii Copenhagen Business Academy North in anul 2010 pentru un ciclu de licenta (refuzat din cauza dificultatilor financiare)

Premii

Calificari
Mar 2009: Oracle Academy Database

Certificari
Jan 2009 - Mar 2009: Cambridge Advanced English



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