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Curriculum Vitae

informatii personale

 

F 18.03.1996

Permis conducere:  Cat.B, Data obtinerii:02.02.2015

obiectiv

 

Having few years of experience, I have developed strong expertise in business environments, managing projects from 0 to 100 through determination and adaptability, approaching and solving matters of diverse causality in an analytical fashion and gained flair to identify and pursue new opportunities. The role that I currently have, enabled me the ability to continuously grow and develop my communication skills, motivate people I am working with, listen to their feedback and have the flexibility to solve problems in an ever-growing competitive world instead of making excuses.

Salariu: nespecificat

Tip job: Full time

Departament: Vanzari, Marketing, Publicitate, MLM / Vanzari directe, Management, Project Management

Oras de lucru: Bucuresti

Nivel Cariera: Entry-Level (< 2 ani), Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.06.2019 - 31.10.2019

Departament: relatii publice

Titlu Job: internship | summer activities coordinator

Responsabilitati:

- Responsible for meeting and greeting the guests and promote our events;
- Organized alongside staff daytime activities such as sporting events, competitions, parties,
hiking and horse-back riding trips, the purpose being to assure the guests’ full-time fun and
satisfaction, while maximizing the resort’s potential;
- Assisted other departments wherever necessary and maintained good working
relationships to ensure the quality to our guests (e.g.: bartending, serving, etc.);
- Constantly maintained a high level of customer service (e.g.: friendliness and politeness,
good presentation standards, etc.)

01.10.2017 - prezent

Departament: vanzari

Titlu Job: junior sales and customer success specialist & branch manager

Responsabilitati:

• Develop strategies and tactics in order to promote our company and the “Summer Work and Travel Program” itself – from the planning phase to the return stage;
• Closely collaborating with Romanian Universities, the U.S Embassy and internal higher management to ensure 100% success rate of the offerings’ satisfaction;
• Assisted students and ensured a high level of “1-on-1 customer care” model from day one until their returning date - some of the tasks being educational (e.g.: appliance to the program, while others including active assistance (e.g.: process-wise) and handling stalling issues;
• Organize and schedule all virtual job fairs by actively collaborating with our sponsor and assist students throughout their entire recruitment process;
• Keep an open channel of communication with our sponsors from the United States, in order to solve back office tasks, to organize and attend job fairs for students;
• Ensure a high level of customer satisfaction through excellent sales service, politeness and good presentation standards;
• Solve various problems and issues that students may encounter in the States (e.g.: job replacement, contractual irregularities with the employer);
• Advertised and raised awareness of new programs’ promotional information and features, leveraging Social Media platforms and modern IT solutions;
• Took over a small office and exceeded expectations by transforming it into one of the most well-known go-to branches in the country;

01.11.2015 - 29.02.2016

Departament: relatii clienti / call center

Titlu Job: travel advisor with english

Responsabilitati:

- Effectively managed large amounts of incoming calls and generated sales leads;
- Identified and assessed customers' needs and built sustainable relationships of trust
through open and interactive communication to achieve satisfaction;
- Handled complaints while providing appropriate solutions and alternatives within the time
limits and conducted follow ups to ensure resolution;
- Provided accurate, valid and complete information at all times by using the appropriate
procedures and tools;
- Documented, processed and tracked customer interactions, accounts and files while
ensuring all company’s internal communication procedures, guidelines, policies and best
practices are followed.

01.07.2015 - 31.10.2015

Departament: management

Titlu Job: internship | restaurant supervisor

Responsabilitati:

- Responsible for developing customer relationships that promoted retention and loyalty;
- Ensured the internal procedures for meeting and greeting guests were followed
accordingly;
- Supervised the services to customers were offered accurately and with a positive attitude;
- Constantly maintained a high level of customer service (e.g.: friendliness and politeness,
good presentation standards, etc.);
- Identified customers' needs and solved any issues that might had emerged.

01.06.2015 - 31.10.2015

Departament: vanzari

Titlu Job: internship | sales associate

Responsabilitati:

- Ensured a high level of customer satisfaction through excellent sales service and provided
assistance and information on product features;
- Constantly remaining knowledgeable on products offered and discuss available options;
- Responsible for displaying products on the shelves in a perfect manner;
- Assisted other departments wherever necessary and maintained good working
relationships;

studii

 

Facultati:

2014 - 2017 Facultate: Management in Turism la University of Bucharest din Bucharest.

Premii

Voluntariat
Nov 2011 - Jun 2013: High School's Council - Energetic National College
President Of The Sports Department.

- Create sports events
- Hold speeches about the importance of having a healthy lifestyle
Sep 2011 - Mar 2014: Rotary International
Team Member.

- Fundraising for charity
- Events manager
- Public relations
- Recruit teens for the voluntary group
- Hold speeches about the importance of volunteering in a civilized socitety



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