01.10.2017 - 31.08.2019

Departament: vanzari

Titlu Job: relationship manager

Responsabilitati:

Active Sales & Account Development
Actively search and connect for prospective clients by using company’s CRM base, social networks and events as well as other sources of customer acquisition.
Strategically target the corporate clients, map the company’s organization structure and establishes professional relationships with decision makers. Work on previous and current accounts to increase the frequency of purchase. Identify clients’ needs and create attractive and personalized business proposals and solutions.
Maximize the events’ average check by upselling and cross-selling services Analyze the events’ profitability and the sales system efficiency and provide timely reports to the management.
Event Management and Administration
Address requests and concerns to the customers’ needs.
Prepare contracts, quotations and any other documents necessary for the event, including tender submissions.
Collect for the event timely in accordance to the company’s guidelines. Notify timely to all the relevant departments on any changes to the event details.
Oversee the flow of the clients’ events and ensure the clients’ satisfaction Follow up and request for feedbacks and testimonials from the respective clients.

01.02.2017 - 31.10.2017

Departament: vanzari

Titlu Job: mice manager

Responsabilitati:

o Liaise with clients to find out their exact event requirements;
o Produce detailed proposals for events (for example, timelines, venues,
suppliers, legal obligations, staffing and budgets);
o Research venues, suppliers and contractors, and then negotiate prices
and hire;
o Manage and coordinate suppliers and all event logistics (for example,
venue, catering, travel);
o Liaise with sales and marketing teams to publicize and promote the
event;
o Manage all pre-event planning, e.g. organizing guest speakers and
delegate packs;
o Coordinate suppliers, handle client queries and troubleshoot on the day
of the event to ensure that all runs smoothly and to budget;
o Manage a team of staff, giving full briefings;
o Organize facilities for car parking, traffic control, security, first aid,
hospitality and the media;
o Make sure that insurance, legal, health and safety obligations are
followed;
o Oversee the dismantling and removal of the event and clear the venue efficiently;
o Produce post-event evaluation to inform future events;
o Research opportunities for new clients and events;
o Actively participate in the process of enhancing event features and
activities across the attendee experience and journey; o Prepare incentive programmers.

01.04.2015 - 31.01.2017

Departament: vanzari

Titlu Job: sales manager

Responsabilitati:

o Work closely with the General Manager and Revenue Manager to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues.
o Also responsible for a maximum of occupancy of conferences in order to optimize general business opportunities.
o Prospect for potential new clients and turn them into increased business.
o Cold call as appropriate within corporate market to ensure a robust pipeline of opportunities.
o Handle all B2B sales channels, from direct sales to account management.
o Observe the market, identity trend and monitor the main competitors. Creates sales targets depending on the tide of events.
o Accurately produce and/or review all sales contracts and rate agreements.
o Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures. Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Produce yearly and monthly sales- related reports and sales forecasts for assigned area of responsibility.
o Follow up with clients regularly during and after departure to ensure satisfaction and secure future
o Interact with outside corporate clients, to ensure repeated business, follow up on events, and generate new business.

01.12.2011 - 31.03.2015

Departament: vanzari

Titlu Job: group reservation coordinator

Responsabilitati:

oCoordinating guest accommodations includes speaking with customers to schedule reservations, understanding the needs of guests and preparing the appropriate contract and billing information for the group reservation
o Communicatingwithindividualsandtravelagentsbyphoneandemail to answer questions about and confirm reservations;
o Check reservations and make sure the correct introduction of the data, as they are placed properly in Opera (rates, market segment, source, channel allocation list, payment periods and activities);
o Preparing reports for certain hotel manager (report no-show, canceled reservations, pickup, feedback / complaints, segmentation);
o Configure sites and code rate packages Opera Express system;
o Ensure optimum progress and quality of services through permanent
communication with departments and conference sales;
o I assure reservation system is constantly updated to meet current
standards;
o Works closely with the Front Office, answer phones and email, confirm
reservations, monitor and process payments, process mail, respond to information requests, and update the reservations system as necessary;
o Maintains closer partnerships with a handful of travel agents and with group partners through monitoring advertising coverage of lodges, processing image use contracts, and managing group block Inventory;
o Responsible for preparation of occupancy forecast;
o Individual Reservations & confirmations on any communication level.

01.10.2010 - 31.12.2011

Departament: turism / hotel staff

Titlu Job: receptionist

Responsabilitati:

o Responsible for the overall day to day functions of the front desk and delegating task as per the shift check list;
o Greets all guest at any time and helpful manner and attempts to learn and use guest name at every opportunity registers and rooms all arrivals according to established procedures;
o On check in, ensure that the guest fill the registration card completely and legibly and that the guest is assigned a room of the type and at the rate requested. In the case of walk in, the guest should be sold a room at the highest available rate;
o Enter all arrivals into the computer immediately on check in. Modifies all arrival information so as to reflect information which guest completed on registration card and enters all information accurately and with particular care toward spelling and room rates;
o Posting outlets and departmental charges as promptly as possible and in accordance with policy and procedure;
o Maintain cashier float and make accurate daily reports of all money received;
o Cashing of hotel guests personal and travelers checks and assisting with currency exchange;
o Keep self-abreast of all modifications to accounting policies and procedures;
o As flow of business dictates carries out either cashier or reception function as assigned by supervisor;
o Be thoroughly aware of all special promotion procedures, for programs such as Hotel Rewards and incentive toward customer;
o Ensure that all rooms discrepancy is resolved before end of shift; o Carries out any other Front Office supervisory duties as may be
assigned by Front Office Manager.

01.09.2008 - 31.08.2010

Departament: financiar / contabilitate

Titlu Job: junior account

Responsabilitati:

▪ Closure of bank statements, completing household register, the administration of leases/loan;
▪ Reports required by the superior,internal documents and keeping drawing management;
▪ Preparing and submitting the payment, the financial administration statements, completion of registers as legislation;
▪ Preparing notes liquidation, additional documents,individual employment contracts.

Facultati:

2011 - 2014 Facultate: Informatica si Contabilitate de Gestiune la Universitatea Nicolae Titulescu din Bucuresti.

Premii

Certificari
Apr 2013 - Apr 2013: Inspector SSM

Calificari
Mar 2013 - Apr 2013: Tehnician in Turism